Best Buy

Tariq 5 months ago

Everyone was very helpful. The greeter called someone over to the smart watches, they came quickly and did an exchange right there at the counter. I also got a open box discount that took $130 off the sale price. Winning! Thanks folks!

Mark Garcia 4 months ago

Getting a hold of a rep at the store is impossible, so if you need to get in touch with someone at a specific location, good luck! Purchased an iPad, after rep Guillermo said our device was fully backed up, trusted him and left. After getting home and trying to upload the backup on the new device, turns out, he was wrong (lucky me) and our new device couldn’t locate any backups, and we ended up losing 3/4 years of photos, videos, and files. After attempting to call them at the store, their A.I. rep is helpful if you need a locations hours of operation and address, but that’s as far as it goes. Advice for those replacing old devices, DO NOT take their word for it, verify that the backup was completed and then allow them to erase everything. I hope Best Buy stays in business a long time, and doesn’t commit a circuit city fail, just saying.

Kevin Pielmeier a month ago

Clean bright and open store with helpful employees. Lots of cool tech stuff to check out. Good place to spend a couple hours on a hot summer day. Online purchase in store pickup was fast and convenient for the last item in the store.

Anna Wimberley 6 months ago

My experience has been extremely frustrating and disappointing due to an employee coaching error and the store’s unwillingness to provide a reasonable resolution. I visited the store to purchase an iPhone and was clearly told by the employee assisting me that there would be a $45 restocking fee, but that I had 30 days to return the phone. Relying on this information, I completed the purchase. Unfortunately, the device did not have enough memory for my needs, so I returned to the store well within the 30-day window to return it. At that point, I was told that the device was not eligible for return and that it was outside of the 30-day policy—directly contradicting what I had been told at the time of purchase. I asked to speak with the manager, who acknowledged that the employee may have provided incorrect information, possibly due to being a seasonal employee. While the manager apologized, he stated that any resolution would need to come from the General Manager. The manager printed a copy of my receipt and assured me that the General Manager would contact me within two days. That timeframe has now passed, and I have not heard from Sergio, the General Manager, nor has any resolution been offered. I am extremely unhappy with how this situation has been handled. I acted in good faith based on the information provided by your employee, yet I am now being penalized for an internal training error with no follow-up or accountability from management.

Charli Kiser 4 months ago

We bought an LG from Best Buy at 1604 and Redland Rd in San Antonio in 2019. Could not find receipt to get customer code for the smart refrigerator to troubleshoot it. Call Lg and Robots answering. No luck . Best Buy took my call and looked up by phone number and sent copy of receipt. The lady was so helpful and very knowledgeable. Thank you Best Buy