Best Buy

Benjamin Revell 4 months ago

Was told by HP that I could come to Best BUY to have warranty repairs completed, but Best BUY tells me they are going to charge me $80 just to ship it to the manufacturer for repairs because I didn't buy it at Best BUY. I can tell you one store that will never be getting my business again. It's no wonder so many of their stores are going out of business.

leslie cuellar 4 weeks ago

I was very disappointed with my experience at Best Buy. The manager spent most of the time walking around instead of helping customers. There were only two employees working, and the wait was extremely long. When I finally got assistance, the manager came across as rude and uninterested in resolving my issue. Customer service and staffing need significant improvement. I expect better from a major retailer.

Erik De Ases 10 months ago

2 complaints for this normally outstanding store. 1. Apparently being a total tech member for 5+ years means nothing as I am no longer going to renew, and I encourage all others to not renew. As I learned today, anything and everything you purchase is only covered for 2 years despite your ongoing yearly purchase of total tech protection plan. Which means if you buy today in 2025 and have total tech and don’t renew your total tech in 2026 your coverage is cancelled, also if you continue our coverage after 2027 despite continued and ongoing payment of your total tech membership into 2029 and beyond your purchases become un covered. When I asked the cashier what the resolution is, (polite not his fault) but apparently we must break and exchange or have Best Buy swap out the item so the coverage can begin again. Cashier did try his best however management on the walkie refused to come to his aid for a solution on this. My item totaling 2 years worth of total tech membership payments has been rendered useless. And I’m now forced to re purchase the same item at the cost today which is obviously affected by inflation. Meaning I got screwed twice today. Lovely. 2. Manager Nick failed to Provide a solution, I’m sure he said a couple of sentences over the wallow to poor Andrew who failed to provide a solution to our issue today. Nicole a salaried manager failed to immediately show haste, empathy, or any sort of motivation to find any solution for a continued loyal customer of 5+ years I know this sounds very cliche but I literally come to Best Buy because of the warranty and I’ve never had issue with much larger exchanges drones cameras etc all items over 3k each. But today Best Buy buckled at the thought of swapping a 350 dollar item, because it is over 2 years of age. After Nick explained what I can only assume was a sentence or two for Andrew to recite to me I asked for his name, which he failed to provide. I then asked for him to come over, and based off the responses back to who I can only assume Nick, “he wants to talk to you the gentleman in the hat” “the issue with the item in the system it isn’t letting me swap” “yeah I told him” “he wants to know your name” all of which lasted for 3-4 min, now that doesn’t seem very long try to hold your breath that long, and tell me it isn’t a long time. All while the line piles up behind me, which I assume is some sort of intimidation tactic to simply push the consumer along with no fight. Finally upon Nick arrive he begrudgingly walks forward I simply ask for his name. Said nice to meet you. Not a simple yellow sir, or how can I help you. Which told me I would simply be waiting my breath to speak to a man that shows no pride in being the best at his profession. Now I say all this to say. Because you can’t help a loyal custom who continually pays their tech membership, has exclusively purchased Apple products, DJI products at Best Buy every year for 5 plus year along with personal purchases for birthdays, Christmas, holidays. You name it. This will no longer be the case. I will literally shop anywhere else but Best Buy, no longer renew my tech membership and simply not speak well of best buy going forward. As a small business owner I could never imagine handling such a frivolous issue the way this was handled today. And if you’ve made it to the end of this. Do yourself a favor, don’t shop big box there is no security, the warranties mean nothing. Spend your money somewhere else.

Nick605622 6 months ago

Very helpful staff. They even have pokemon cards here. Will definitely drive back to this location alliance everyone was nice to my family. Even the cashier was very nice

JR O a month ago

Case number 375285918. We have purchased to many things from best buy over the years, it’s always been our go to with appliances and electronic. However their customer service and accountability has went down! We orders a dryer to be delivered on a Wednesday, multiple times throughout the day we receive notice of times. No one showed up, then we get an alert it will be delivered next week on a Monday! Keep in mind someone stay home all day from 7am-7pm for said dryer. Husband called, someone told him the dryer got stuck on base. I called they are telling me Someone came to our home and waiting 16 minutes after ringing door bell. Well guess what they lied, we have garage cameras and ring cameras. Offered to send full video. Only resolution is a case number and a call back in 24-48hours, what did I just spend my lunch hour doing with the first representative. No resolution, no sympathy no nothing! I understand things happen, no option for a sooner date, when I mentored if my dyer was on the truck what happen when they couldn’t deliver. The rep tells me they take it back to the warehouse! They could go that, but you mean to tell me they couldn’t drop said dryer off before next week Monday? Make that make sense!! Best Buy, you comment asking me to reach out to you on 3 different other platforms proves my concern. I have already contacted your team, I came here to vent my frustration and warn others, and your response is for me to report, on Facebook, instagram, and another platform?!?!! Again, make that make sense from my perspective. Please do better love,