Best Buy

poming mo 3 months ago

I went to this shop 10:00 am on March 24. A female crew with gold short hair stranded on the entrance helped a lot to answer all of my questions well. I didn’t remember her name. I would appreciate to her.

Andrea Mijares a month ago

Scheduling an appointment for the geek squad was super easy through Apple support! I went in the store at 11am and two men warmly greeted me with smiles and jokes. the men directed me on where to go to get the back of my phone checked out since its cracked. A young woman named Natalia helped me out and was so helpful and knowledgeable! She explained everything to where I understand completely and made nice conversation. Since I have Apple care they are able to fix my phone at a more than reasonable price. 10/10! Thank you Natalia :)

Violeta Alvarado 2 months ago

Dear Best Buy Customer Care and Store Management, I am writing to formally express my disappointment regarding an interaction my son and I experienced at your San Antonio Best Buy location (#1081) located at 3142 SE Military Dr, San Antonio, TX 78223. We visited the store on May 6, 2026, at approximately 1:16 PM to purchase headphones for my son, who had just graduated from Air Force Basic Military Training and was preparing to leave for tech school. He recently received his military ID and was excited to purchase headphones to use while traveling by shuttle on base. During checkout, we politely asked whether a military discount was available. Instead of receiving a courteous explanation, the employee assisting us responded in a dismissive and rude manner, stating that Best Buy does not offer military discounts. I understand that businesses may have different policies regarding military discounts, and I respect that. My concern is not simply about the discount itself, but about the manner in which we were treated. The interaction felt unnecessarily disrespectful and unprofessional, especially toward a newly enlisted servicemember who has just committed himself to serving our country. Considering this location serves a large military community in San Antonio and is near military installations, I expected a much more respectful customer service experience. A polite explanation of store policy would have been completely acceptable. For reference, our purchase included Beats Studio Buds+, and the total transaction amount was $108.23. I would appreciate this matter being reviewed with store leadership and the employee involved so future military families and customers are treated with professionalism and courtesy. Thank you for your time and attention. I would appreciate a response regarding any follow-up or actions taken. Sincerely, Violeta A.

Caeleb Hamilton 2 months ago

Service at pretty much any best buy sucks compared to a few years ago honestly. The selection here for home stereo was a joke but luckily I was able to steer my friend in the right direction with the experience I got buying my own stuff. The Klipsch speakers and Sony stereo are solid but again I already knew this going in so luckily I tagged along because my friend would've had to chase down an employee for them to approach him and assist and at that I'm not sure anyone there would've had first have experience with any home theater equipment. The phone rep on the other hand was more than happy to come ask and offer plans to us lol.

STEPHEN GARCIA 7 months ago

These guys make me want to leave the store the way they think you are stealing little kid with curly spongy hair red or something kept popping up as if he was gonna catch me stealing it was so annoying but help no definitely not there to ask questions or answer them. I have always had a disdain for Best Buy and their racial profiling