Best Buy

Sallie 3 months ago

Seriously, surprised and shocked by how horrible it is to try to order a laptop online. I tried to order a laptop and it said everything was fine after taking forever to continuously charge my card. I called my credit card company and they said it was the Best Buy system. I called and got sent to India. I actually called the store phone number. The guy kept putting me on hold and they were supposed to give me 24 hours for when I ordered it to change the payment which I tried immediately. They just canceled my order five hours earlier than 24 hours. I’m so done with Best Buy. I don’t even wanna try to order it again. I will just go somewhere else. Very disappointed with spending almost 24 hours trying to buy this computer and now I have nothing. I’m pretty sure the owners would be Disappointed as well. Money, you’re missing out on for the rest of my life. I will not shop there anymore.

Piper “Toxic_Bunnie” Jackson 2 months ago

Ordered a device for my elderly grandfather to be more safe and independent. Specifically put this store on the order. Get notified it's ready for pickup, only to see it's at the best buy halfway across OKC. I change the pickup location back to this location. It says it's ready, so I go in. Lazy A behind the counter says it's not at this store. I show the damn order to her she, says nope it's not ready here so she can't do anything. Fifteen steps away is the damn item I ordered. She says you can request a refund and wait a week or two for a refund and just buy it out right. ALL BECAUSE SHE WAS TOO DAMN LAZY TO DO HER JOB! I knew there was a reason I haven't shopped here in years. This company has the WORST employees and the stores are always dirty and hard to find anything in.

David Nolen 7 months ago

Deceptive sales tactics (bait and switch) led to my wife getting a new phone when all she went to this store for was a new screen protector. (She had a lifetime warranty.) She was told she could return it within 14 days. Phone was unacceptable so she went back. Now she was told no returns--only exchanges (but they had none of the phones she wanted)--plus they charged a restocking fee. (Still not sure that was a Best Buy or AT&T policy. We were told BOTH.) After over a week, no phone! (Promised delivery two different days, drove in four times--no go!) Eventually told it was "stolen off the Fed-Ex truck!") My wife is recovering from surgeries and was isolated at home with no means of communication! This store seems confused and incompetent--definitely didn't go out of their way to provide customer service. Blamed third party vendors, etc. instead of taking responsibility. Do not answer calls or texts--I was redirected three times to regional customer service, which is absolutely no help.

Jason Spradlin 6 months ago

I generally buy from Best Buy online and pickup in store. The process is easy and straightforward. They are quick to get my order ready for pickup. Usually in a fraction of the time estimated. The pick up line is usually short and moves quickly. They rarely have the best price but what I need (want) is usually in-stock. I consider it a convenience fee.

Brooke 6 months ago

Went into talk with Geek Squad when my GPU kicked the bucket. Jackson was super kind, greeting me and getting me set up and Jake was phenomenal in taking the time to help me pick a proper replacement and get it installed. I hate going out shopping as it is and the day before Christmas Eve felt daunting for me. These two amazing people really helped me to feel at ease and get in and out with all my needs in one stop! Genuinely hope they have an amazing holiday and new year! Jake and Jackson - thank you truly!