Best Buy

Calvin Thigpen 5 months ago

In October 2025, I bought an LG Washer and Dryer, model numbers WT8600CB & DLEX8600BE, for $2,605.21 with an extended warranty through Best Buy. We had an issue with the washer bin rusting or rust coming into the bin. I inspected and tested our water system, and it was fine. Then I switched to different detergents, and I still have the same issue. Called Best Buy, they told me this will fall under the manufacturer's warranty. Best Buy gave me LG's number. I called them, and they told me this is a cosmetic issue and not covered under warranty. I told LG this washer has no cosmetic damage, but the inside bin is rusted, and they still said it's not a warranty issue and transferred me to Best Buy, who said the same thing. Best Buy offered to send out a service advisor, for which I paid $99.00 plus tax, to come out and see if we caused the issue or if it should be under the manufacturer's warranty. Im very disappointed in Best Buy. To say this is a cosmetic issue is like saying you buy a new car and the paint starts rusting. Is that the fault of the purchaser or the manufacturer? Did the purchaser cause the rust? How do they determine what cosmetic damage to the finish of the material? I will not give up or roll over; I will post and share this all over social media with pictures and video until they do the right thing!!!!! FYI, this set is only 90 days old. Purchased Oct 2025 today is January 27, 2026

Christopher Sinor 2 months ago

Probably the best experience I've had at Best buy in several years. I used to be a heavy Best buy customer but times change and need for technology does as well. However today I needed some assistance with a laptop charger and a skylight calendar. We spoke with a very helpful gentleman who had been with Best buy for 19 years, he was extremely knowledgeable and friendly and went out of his way to ensure we got what we needed. Again this is the best experience at a Best buy that I've had in about 6 or 8 years.

Diane 2 weeks ago

Best Buy on May was fantastic! We were looking for a computer that would fit our needs and the sales guy hooked us up with a great deal for what we needed! Thanks Best Buy!

Lisa Foster a month ago

Horrible customer service. For starters, I was ignored by multiple employees. I made a return and was not given a receipt of any kind. When I asked for a receipt I was told "you can check on line". What? One staff had a strong smell of alcohol from his breath. I felt discounted & invisible by the 3 men who assisted me & nobody could give me a receipt. They were rude & one guy was laughing at me. I finally asked if I could look on the screen and print something myself! UNACCEPTABLE.

Tobi Nguyen 4 months ago

When we walked in, a girl at the door asked what we needed and guided us to the mobile section. We stood there waiting for a while. Then an employee came over to help. He seemed nice, but honestly, he didn’t really know what he was doing. After trying a bunch of things, he told us the trade-in value would be around $190. That didn’t feel right to me, so I asked about it. Then he called a guy named Ernest come over to help. This guy seemed more experienced with the process, but his attitude was not great. He asked for my brother’s ID. Since we just moved to the U.S., my brother only had an international ID. The guy refused to accept it. Then we showed him a photo of the passport. At that point, his attitude clearly changed, it felt like he didn’t want to help us anymore. He waved my brother behind the counter and told him to enter the information himself. The system was asking for a State ID number, state, expiration date, etc. We were confused. I turned around to ask him, but he completely ignored me. So I told my brother to just enter the passport number and passport expiration date, and for the state we just put “OK” — basically just filling it in to move forward with the process. The guy kept working with an annoyed attitude. While he was doing that, I asked again: “So is the price $190 or $800? That’s a big difference. Is there a contract or anything?” He completely ignored me. Like, straight up ignored me — as if I didn’t even exist. Then suddenly he told my brother to sign. I asked, “Sign what?” He said it was to agree to trade in the phone. I honestly thought we were just completing the procedure to get a final quote printed out. So my brother signed. After that, the guy printed out a stack of papers, came back, and said, “Okay, we’re done.” Then he held out his hand to my brother and said, “Give us your phone. We have to take your phone now.” My brother and I were completely shocked. I asked him, “What’s going on? We just wanted to ask about the process and understand how it works.” He replied, “That is the process.” But his attitude was terrible — it felt like we had stolen something from him and he was demanding it back. The way he was asking for the phone felt almost aggressive. And the new Samsung model wasn’t even released until next month. I asked him, “If we give you the phone now, what is my brother supposed to use? How is he supposed to work and live his daily life? Will he receive the new phone today?” He said NO. (Even AT&T would give us 30 days to turn in the trade in phone or even if we have to give the phone to them at the moment at least we would need some times to transfer important memories and files over to the new phone). That’s when I told him, “We only wanted consultation and to check the price first.” He sighed loudly, hit the stack of papers in his hand against the counter, and said, “You know what, never mind. Forget it. We will cancel it.” The whole time, he never actually explained anything, never answered our questions. The numbers showing on the screen were confusing. We didn’t know if that was the full price, the trade-in value, the price difference, or what it even meant. Then my brother asked for his ID back. Ernest asks, “What ID?” I pointed to the counter behind him. He said, “Oh, I don’t know why it’s here.” I told him, “I don’t know why it’s there either, but one thing I’m sure of is that we never reached over that counter.” At that point, he had nothing to say.