Best Buy

Mr Rated 7 months ago

I’ve been a Best Buy member since 2017, and every time I shop here it’s smooth. I picked up a new pair of AirPods today and the checkout was super easy and fast. Store was clean, staff were helpful, and the whole experience was great.

BeemerBro Gaming a month ago

This Best Buy is not worth the frustration. Being the only Best Buy store within a large radius, you’d expect a smoother experience—but that’s not what you get. Even simple purchases feel risky here because returns are such a painful process. Be prepared to potentially wait close to an hour just to reach the counter, only to be told your return can’t be accepted. We experienced this (11) years ago, avoided the store for over a decade because of it, and unfortunately decided to try again recently—only to run into the exact same issue. It’s incredibly frustrating and feels like you’re left with very little flexibility once you’ve made a purchase. If you don’t want to risk being stuck with an item or having to drive to another city just to resolve an issue, it’s hard to recommend shopping here at all. After seeing a similar experience in another review, I also want to share what happens when trying to call the store about product availability. The owner suggests calling ahead to confirm stock—but in practice, every call is routed to an overseas customer service center (India) regardless of the menu option selected. When you ask to be connected directly to the store, you’re often told they cannot transfer the call. I’ve spent 15+ minutes repeatedly redialing just to reach someone who can even attempt to connect me. And even then, if the store doesn’t answer, you’re forced to start the entire process over again from scratch. So I have to ask—how is that an acceptable system for customers trying to simply confirm availability before making the drive?

Lauren Spiwak 4 months ago

i made an appt with geek squad to have my computer repaired. john was very thorough, informative, and kind. he took the time to explain and show me what was wrong and how it can be fixed. i appreciated his patience and answers to my questions.

Carl 7 months ago

I for one am glad that a brick and mortar store still exists where you can go and buy something and get it right away. And usually the employees who work there are fairly well versed in the products that they are selling and can answer your questions as far as returns I have never had an issue with a return at Best buy. In fact I was just there last week to pick up a new laptop. They had it in stock the salesman was helpful and quick. I was in and out of there in less than 15 minutes

Hamilton Boyd 7 months ago

My son was having trouble downloading games on his Xbox and asked for help in the gaming department. Brian and Brandy were quick to assist. Brian went above and beyond by explaining several Best Buy options and even did extra research to make sure we purchased exactly what my son needed. Their attentiveness truly impressed me on an extremely busy day.