Best Buy

Jose M G a month ago

I went to this store on 06/03/26 to return two phones due to an error made by the AT&T rep at Best Buy while setting up the new phones. I was previously told by a Best Buy employee at this same store that I would not be charged a restocking fee for this return since it wasn't my fault the mistake happened. Today 06/05/26 at 12:45 PM, I went back to this store to try to process my return. Thylia a store manager was very rude after I explained the situation and insisted that I had to pay the restocking fee or she would not process the return. I explained to her what I was told by another employee two days prior and she kept telling me she would not waive those fees. She was very condescending saying that it was basically impossible for those fees to be waived and that she wouldn't do it. She said I either paid the fees or go elsewhere to return the phones. Immediately after leaving the store I called Best Buy's customer service, explained the situation and asked if those fees could be waived. They assured me that they can, and that the manager should have done that for me. I would rate this store 0 stars if I could for the very poor customer service and mistreatment. I was not there by choice, I was trying to correct a mistake that was not mine. Hopefully Thylia will receive further training on how to properly treat customer and how to process returns.

Glover Hill a month ago

Not a crowded store at all. Was in the store about 30 minutes with none of the employees asking if I need assistance. I've been there before and got better service. Was really interested in buying something but I left empty handed!!!!

A Girl on Google Maps 2 years ago

Happened to be running errands in the area and my husband needed to replace his screen protector on his iPhone so he popped in as I finished my shopping nearby. The staff is really friendly at this Best Buy location and they are ready to help with products (they have great knowledge of their merchandise)! Heather in Geek Squad as well as KC were very helpful in getting my husband’s new screen protector done! The phone looked amazing! Like brand new! This store is packed with electronic goods. They have a vast selection of everything for the home that you can imagine. We were really impressed. I highly recommend this store!

Savannah Johndro 2 months ago

Tbf y'all already know BestBuy isn't great. Pros: warm, no jacket needed Cons: staff admitted they would never visit the store if they didnt work there. Once greeted, we were ignored - after stating we were there to buy all home appliances

Dave Walsh a month ago

i have been a fan of best buy for years but will never shop there again . I recently spent over $1000 there and went to return two items that were unopened unused and worth 20 bucks each. But they would not accept the return because it had been 17 days and they only take returns up to 14 days for nonmembers. So they wanted me to spend $30 on a membership in order to qualify for a $40 refund on brand New unopened items returned in less than 30 days. Even the manager said no exceptions so i will take my business elsewhere- I will shop at Microcenter from now on for my electronics.