Best Buy

Jay Jackson 3 months ago

Worst customer service ever! I go into this Best Buy at the Westfield Mall in Culver City, Monday, March 16th, 2026, about 4 pm. Slouching on some boxes is a lazy-looking employee, Black, nappy short afro, about 6' 2", scraggly beard (or shadow), bad hygiene (dirty fingernails), nasty attitude. I ask him about a device that's clearly listed on the Best Buy website. I can't remember the name of it, he reminds me, a "hotspot", and I politely thank him to soften his nasty tone. This arrogant worker tells me I need to go to a Verizon store or an Apple store to get the product. He's literally trying to run business out of Best Buy. I tell him, no, the item is on the Best Buy website and I just need him to tell me where to find it. He then huffs like a little child and asks the name of the product and I try to pull up the website. My phone is going slow. He now walks off towards a cabinet without so much as a "come this way" or "follow me". He then looks at some cards on a wall, opens a couple of cabinets and says something in a earpiece/mic. He asks me what do I need it for. I tell him I need it for a projector. He then tries to tell me what's best for me, as if I don't know what I need. Again, I wasn't looking for any help other than the product's location. Then, we go back and forth, after he interrupts me explaining I just need to know where it's at, he turns to another customer and asks can I help you and walks off, leaving me unattended. I guess this immature moron thinks that's a power move. I then ask for a manager. A short time later, manager "Artie" comes and quickly locates the product and I purchase it. I tell him about the poor behavior of the employee, who I tried to point out, but mysteriously he disappeared. But, I'm sure the in store cameras caught the entire interaction and management will review his behavior and I hope take proper action to train this fella, because right now he is definitely NOT qualified to be working on your floor.

Michelle Lovitt a month ago

Best Buy on Pico has some of the worst customer service I’ve experienced in years. I purchased a TV, sound bar, and paid EXTRA for installation service, only for the installer to show up without the actual products because Best Buy failed to coordinate the delivery correctly. I waited around since 2 PM for an installation that never happened because of THEIR mistake. Then I was told they couldn’t reinstall until Saturday — days later — leaving me without a TV after spending thousands of dollars. What made the experience even worse was going into the Pico store hoping someone would try to help fix the situation, only to be met with condescending attitudes and zero accountability. Nobody cared. Nobody attempted to accommodate an earlier installation, look for another installer, or make the situation right even though this entire mess was caused by Best Buy. The complete lack of urgency, customer care, and professionalism is unbelievable. When a company takes your money for products AND paid services, the bare minimum should be delivering what was promised. Instead, I got excuses, attitude, wasted time, and absolutely no solution. Avoid this location if you expect competent service or anyone willing to take responsibility when they make a mistake.

Daniel Martinez (Danny Boi) 2 months ago

Been meaning to get a computer from Best Buy for a while, but always got discouraged when the other stores couldn’t help me out. I find out it’s because they don’t have someone like Miles working in the other stores. He came to me asking if I needed help and I couldn’t have been in better hands. 10/10 helped me find everything I needed at a great price. Give him a raise!

jose bonilla 4 months ago

I bought a drone at Best Buy with the confidence that I was buying in a "serious" store. The product failed within the first year, still covered by the manufacturer's warranty. When I went to the store waiting for guidance or at least a little support, they basically told me they couldn't do anything because I didn't buy their extended warranty. In other words: if you don't pay extra for their protection, they leave you alone. There was no intention to help, there was no empathy, there were no solutions. Only repeated policies as if the customer were just one more number. It is disappointing that a company of this size prioritizes selling additional guarantees instead of backing up the products it puts on its shelves. After paying, the deal changes completely. The experience was cold, indifferent and not at all customer-oriented. Buy at your own risk. If something goes wrong and you didn't pay the extra, get ready to solve it yourself.

David Garrett 2 months ago

Just bought a brand new 98" tv from here. Danny was my service rep and he did a phenomenal job. Highly recommend requesting his especially if you are purchasing any Sony products.