Best Buy Outlet - Brookfield

Shiva 4 months ago

Very big outlet store. The store is very well maintained. I went to pick up my online order. My interaction with the one of young lady at store wasn’t started with good intentions. She started asking questions after questions. She went inside the store to pick my item and started talking nicely. She handed over my laptop without checking the 🪪 ID. That was a shocker for me. She gave me the return information. Still I am giving 5 🌟 for the overall experience.

kita hill 3 weeks ago

Customer service is not like the regular Best Buy. We stood in line with no people ahead of us for 25 minutes.while the cashier conversed with her customer at the register. This should have taken place on the sales floor. They also talked about personal issues. Someone else finally came over to assist after 25 minutes. I won't be back. I'd rather pay full price than experience bad service.

Rita Harvey 2 months ago

Wow what great service! Elias was so friendly helpful informative and accommodating! Also, the manager on duty was no questions asked gave us a refund for the refrigerator we bought that was marked as a freezer and discounted money off for our inconvenience!! We go here often for various appliances and tvs and we'll be lifelong returning customers. Thank you!

Dexter Gofrey 7 months ago

They have sold me a broken TV. It was open box. They did not check or take it out of the box when I purchasing it. I trusted them but when I got home. the screen was broken right out of the box. I will returning it tomorrow morning.

Yvonne Devorse 7 months ago

If I could put a 0 I would for a rating . I spent 2000 today was going to come back next week for a tv an two freezers . I’m sorry I will not be back due to the management telling me I’m the worst customer he ever had to my face . I came with my family and I have never dealt with a lazy manager before like today. Please train the manager customer service skills . I will say the sales girl we had was very nice and helpful .