Best Buy

Annie Giersch 5 months ago

I am very happy with my recent TV and soundbar purchase and even more so with my experience while in the store. Kaycee was wonderful to work with: incredibly knowledgeable, helpful, and sociable. I have been shopping here for years and have rarely received this level of service. Friendly and trained staff makes all the difference.

Preston Tucker a month ago

I recently purchased an open-box Dell 15.6” Touchscreen Laptop from the Best Buy website listed at $284.99 in “Good” condition. The listing clearly stated it was sold by Best Buy and available at the Fox Point, WI store location. The same laptop retails for around $600 new. Before purchasing, I went to the store to inspect the laptop in person. It appeared to be in excellent condition and worked properly. However, when I attempted to purchase it in-store, it rang up at $485. Employees and the store manager refused to honor the website price, despite the SKU number matching exactly and the listing not stating “online only.” I was incorrectly told it was sold by a third-party seller, which was false. I was then forced to purchase the laptop online while standing in the store. Just minutes later, I received confirmation that the laptop was ready for pickup the exact same laptop already sitting in the store. Later, when I returned to pick it up, an employee offered an additional $20 discount for the inconvenience if I returned and repurchased the laptop. After returning it, the store again could not sell it back to me at the correct price and told me I had to wait over 2.5 hours for it to be released back into inventory so I could repurchase it online again. During this entire process, I was repeatedly pressured to buy more expensive laptops with fewer features. I was also told I could only receive the additional $20 discount by applying for a Best Buy credit card. The employee began entering my information for a credit application without clearly explaining that my credit would be run. I find this extremely dishonest and unacceptable. In the end, I eventually repurchased the laptop online for the original $284.99 price, but the entire experience was frustrating, misleading, and handled very poorly from start to finish.

Kevin X (Herbicider) 2 months ago

I tried my best to support brick-and-mortar retail stores. I ordered a gadget as a birthday gift , tried to pick it up the same day, and requested a gift receipt. Not only did I wait in line for 30 minutes for an online pickup that was already ready, but I also didn't get the gift receipt. The cashier had no idea how to produce one. To make matters worse, a large pickup sticker was stuck directly onto the box, even though it was intended to be a gift. Thank you, Best Buy, but I'm not coming back anymore.

j 5 months ago

I had a problem with my dji osmo pocket 3 gimbal, and the geek squad fixed it within 3 minutes, though they hadn’t had this problem before. They were just very nice and it didn’t even cost anything. Thank you, I’d highly recommend!

Tom Hoerth 3 months ago

I'm posting this on Google because the Best Buy site does not give me the option anywhere to give them feedback. I had a great in-person experience on March 25th when Marsh helped me get an account name problem resolved. He was amazing and explained what he was doing while he did it. It took him maybe 10 minutes to resolve something I was trying to figure out all morning. I would have left all of this in the Best Buy Survey but I misunderstood and lumped the in-person support with the phone support, and the phone support was not very helpful. Of course, I could not go back and change my original Best Buy survey. Tom