Best Buy Outlet – Houston

jaque chardonnay 2 months ago

went in today planning to spend about $1,000 on a new microwave and TV, but I walked out empty-handed. The customer service was non-existent. There were several sales associates on the floor, but they were all huddled up talking to each other and seemingly ignored customers waiting for help. To make matters worse, many of the items on the floor were missing price tags entirely. The prices I actually did manage to find were definitely not what I would consider "outlet" or clearance deals. If you are looking for helpful service or actual bargains, don't waste your time at this location.

Zaibunnisa Arshad 7 months ago

I recently purchased a Sony TV from the Best Buy Houston Outlet, and it came without a remote. I visited the store and spoke with Manager Sameer. He handled the situation very professionally and was extremely helpful. He immediately arranged a replacement remote and made the whole process smooth and hassle-free. I truly appreciate his courteous attitude and great customer service. Thank you, Sameer, for your outstanding support!

Kineta Lewis-Harrison a month ago

I had an excellent experience at the Best Buy Outlet thanks to Christine! 😊 From the moment I arrived, she proactively approached me and asked if I needed assistance. I was trying to decide on a GE refrigerator model, but the delivery timeline was much longer than I could wait. 😟 Christine was confident that she could help me find a comparable option, and she absolutely delivered! 🙌 She took the time to understand what I was looking for and found a great alternative that met my needs. She also helped me find an upright freezer/refrigerator solution to protect my food until my new refrigerator can be delivered. ❄️🥫 What started as a stressful and unexpected refrigerator failure turned into a much smoother experience because of her knowledge, patience, and dedication to finding a solution. 💯 Thank you, Christine, for your outstanding customer service and for going above and beyond to help me during a difficult situation. Best Buy is fortunate to have you on their team! 👏😊

Blake Freycinet a month ago

After buying a washer and dryer set for our home we decided to purchase another. After our purchase the item arrived damaged and the general manager refused to honor our original price to exchange for the same exact model. After the in store manager and online representative offered to exchange for the same price. The general manager was very dismissive and offered no solutions only for us to pay an additional $400 after we were inconvenienced. The experience has been subpar and would not recommend coming here to others after this engagement with Best Buy. Order number 1126142201393

Mia Wood a month ago

This is the WORST company I have ever tried to work with. They delivered our microwave and forgot the installation kit 4 weeks ago. they scheduled the installation 4 times on which I had to take off work. AND-NEVER SHOWED!!! We were promised by Josh the geek squad manager and Samir at Best Buy Outlet that this would be taken care of today, and they just told me we weren’t even on the schedule. NO Respect for peoples time. Done with Best Buy on the way to Lowe’s.