Best Buy

Camila santos 2 months ago

I purchased an open-box DJI Osmo 3 from Best Buy today, expecting to receive a complete product as described. According to the listing, the item was supposed to include all original accessories and parts. Unfortunately, that was not the case. When I opened the box, I found that the camera charger and the wristband were both missing. These are essential accessories for proper use and convenience, so their absence was disappointing especially since the product description clearly stated that everything would be included. I went back to the store to report the issue, but the only options they offered were to return the item or purchase a brand-new, closed box version. There was no attempt to provide the missing accessories or offer a partial solution, which made the experience even more frustrating. While the device itself appears to be in good condition, the incomplete packaging does not match what was advertised. I would recommend that Best Buy review their open-box inspection process more carefully to ensure accuracy in their listings. Customers rely on those descriptions when making purchasing decisions, and situations like this can be frustrating.

Tay Allen 4 months ago

Very rude the lady in customer service kept asking for my order number because she was too busy laughing at other ppl then she walked off when i asked for her name to file a complaint she said get away from her. Then i was told they were not allowed to give out their names or wear badges. The man at the front said he was a manager. I dont know where the lady went but she had on a short nappy wig and thick glasses

Kelechi Agwu 3 months ago

Worst buying experience I have ever had at any Best Buy location all across the country. I got an open box laptop here had to drive 50 minutes as this was the only location that had what I was looking for. Got the laptop, drove another 50mins home only to find out the laptop had someone else's details on it (it wasn't erased before they sold it to me). Drive back another 50 mins to see if they can change it or flash it and staff was very rude, lady at customer service is a joke. No apology, no remorse, nothing. They ddnt even care they messed up and wasted my time. The lady at the door when returning the laptop was also very rude, you need to treat customers better as this store is a joke of a Bestbuy. I'd give zero stars if possible. The guy at the door on return was the only nice person here. He was suggesting solutions on how to help me and unfortunately the geek squad people were gone and he was very polite. The lady with him took me to customer service and asked if I could access the laptop and am like no I just told you before it has someone else's name on it. I see other users complaining on poor service especially ypur customer service. You need more compassionate people working in customer service, it's called customer service for a reason. What a joke.

Evelyn Ortiz 4 months ago

Amazing customer service compared to other Best Buy’s I’ve been to! As soon as I walked in I was assisted with kind employees and didn’t have to go looking around for wandering employees that didn’t want to work. Specifically an employee, Daron, had a great attitude and really helped me with that I needed to get.

Axel 3 months ago

Shop on Amazon unless you're really in need of a certain electronic. The Best Buy is really just a big (moderately expensive) electronics store really, you're bound to find something related to what you came looking for. Main issue is that a lot of items aren't restocked, I went there 3 times during a 2 week period and the items I was looking for weren't restocked. Staff is also very slack and I had to wait several minutes just for a glass shelf protected item despite alerting several Best Buy employees and seeing more simply walk by.