Best Buy

Dylan Silver 2 weeks ago

Have to thank the great people at Best Buy at Southpark Meadows plaza in Austin for fixing the charging port assembly on my iPhone 13 Pro Max from 2022 — for free! I decided on a whim to go call Best Buy because my phone was on its last legs (according to T Mobile) and I was in the area. T Mobile (who I bought the phone from) didn’t have ANY of the necessary tools to fix it. They wouldn’t even accept it as a trade-in. They said the ONLY solution was to get a new phone. Thank you to Best Buy. Great and wonderful people. If you need to clean the charging port of your iPhone— call Best Buy and schedule with Geek Squad. I showed up 1 hour and 15 minutes early and they still had time for me after a brief wait.

Unicorn Brownie a month ago

We went there to shop for a new TV and couldn't decide which one is best for us. Maria was so sweet and super knowledgeable! She's super patient, professional and helpful with us. She's very good at her jobs. She's the reason I would buy from Best Buy!

Manuel a month ago

I am writing from a very concerning experience I had at the Southpark Meadows Best Buy location in Austin, TX on May 9th and May 10th. I originally wanted the tv off the wall but I purchased a returned open-box TV that I was told had been inspected. However, upon setting it up, I discovered significant issues including screen glitches, visible lines, and scratches. After contacting customer service, a Geek Squad appointment was scheduled. The technicians, including Carlos Ruiz, confirmed that the TV panel was defective and advised me to return it.On May 9th around 5:00–5:30 PM, After briefly leaving due to a power outage, I returned when the store reopened to exchange the TV. Due to the size of the item, I had rented a U-Haul to transport it for a second time.When I went into the store with the TV I was going to exchange, I asked an employee named Alex if I could view the replacement TV on display while my return was being processed. He repeatedly told me “no” without providing a clear explanation. Shortly after, I overheard Alex telling another employee that they would not bring down the replacement TV from the wall that day and would instead make me come back the next morning. When I asked for clarification, he stated they were “understaffed” and refused to assist further, despite the store not appearing busy. He explicitly told me, “I’m not going to do it.”I explained that I had already rented a U-Haul twice due to this issue and had been dealing with a defective product for over a week. Despite this, he remained dismissive and unhelpful. When I expressed concern about his lack of assistance, his behavior became increasingly unprofessional. He spoke over me, refused to let me explain my situation, and denied my request to speak with another employee or manager. After I noticed he was not going to do anything for me knowing this is an inconvenience to the customer, I walked away and told him I would be back tomorrow morning for the TV, he threatened to mark my item as “abandoned,” which I found inappropriate given the circumstances. I returned again on May 10th as instructed, once again renting a U-Haul. Alex then stated the TV would still not be available and that I would have to wait yet another day. During this visit, he continued to argue with me and my partner, refused to connect us with a manager, and insisted he was the only person we could speak to. Even while another employee was assisting us, he interrupted and continued engaging despite us clearly stating we did not wish to speak with him further. As a result, I am now being forced to wait until May 16th for delivery—turning what should have been a simple exchange into a two-week ordeal. This has also required multiple unnecessary U-Haul rentals, and I am now incurring additional delivery fees as a direct result of the delays and lack of assistance. This experience was extremely frustrating, unprofessional, and unacceptable.

K- Radi a month ago

I recently visited your Best Buy store and had a disrespectful experience with one of the employees at the front door. I told him I was trying to open the app to locate an item in the store, but instead of helping me, he told me to go to customer service. Another employee offered to help me, but the employee at the front door disrespectfully told her not to help me and again directed me away. While speaking to me, he did not make eye contact and seemed more focused on writing on a sheet of paper than helping me as a customer. I felt disrespected and disappointed by the way I was treated. Quite honestly, this was one of the worst Best Buy experiences I’ve had in Austin. Good people go spend your money somewhere else.

James, Bradford Keys a year ago

Probably a good idea to get there early in the morning if you want service help otherwise bring a lasso because these youngsters move fast and they are smart and they are working no doubt about that I went in there and I'm old enough to not care about putting my own phone back together so I told the young gentleman I said man I'll give you a tip if you'll just make me walk out of here with basically my new phone on the new phone all my old numbers all my old stuff and he said that I can do that for you but I can't take a tip by so come on now! I don't mind paying a little bit extra for great service. He absolutely refused exclamation point upon leaving I asked him to throw away some trash for me 0 he appreciated it so much. I could tell that it happens often but I was smart enough to get it to him without it being a problem with the manager and then on the way out I said to the manager hey man I tried to give your dude a tip and he would not take it and he goes yeah they're not supposed to so if you go in there and you get good service like I did man don't be afraid to give these up-and-comers and hardworking kids a little tip just do it on the down low thank you Best buy the hypothetical scenario above does not in any way reflect an actual event of course your employees didn't take any tips LOL 😔😆 love the store off of William Cannon Access road I-35 South...