Best Buy

Alexandra Leon 3 months ago

I had a horrible experience purchasing my Apple Watch Ultra 2 from Best Buy. My first order arrived defective—the watch wouldn’t even charge, and the charger included was not an authentic Apple charger. I decided to give them a second chance and reordered the watch for delivery, which turned out to be an even worse mistake. The FedEx driver failed to obtain the required signature and left a visibly tampered package in my driveway. When I opened it, the Apple box had already been opened—and it was completely EMPTY. The watch and band had clearly been stolen. I reported everything immediately, with proof, but Best Buy transferred me to primary care department and ultimately refused to issue a refund, telling me to file a police report instead. For a purchase over $600, this level of negligence and lack of accountability is unacceptable. Best Buy should ensure secure delivery, especially for high-value items. This experience was beyond frustrating and disappointing. I will never purchase from them again.

Gaby Zamora a month ago

I’m not sure who the employee was that helped me today, but the interaction was extremely rude and condescending. I understand wanting to offer better deals or make recommendations, but there’s a respectful way to speak to customers when they’re asking simple questions about a product. I would strongly suggest improving customer service and the way customers are treated. However the manager and another employee were really nice and helped us resolve the issue so thank you

Yude Rodriguez a month ago

Excellent customer service from Geraldine. She advised us and helped us find the equipment we needed. She was kind professional, and efficient throughout the entire process. Thank you, Geraldine, for your wonderful service and the attention you gave us. We are very satisfied with your help!

michelle Chavez 5 months ago

Just wanted to give a huge shout-out to Ibrahim at the Kendall store. I went in today and he was incredibly helpful. He didn't just point me to an aisle; he actually took the time to make sure I got exactly what I needed without any of the usual sales pressure. If you're heading to this location, definitely ask for him. Thanks again, Ibrahim!

Gil Rodriguez 2 months ago

I had an excellent experience at Best Buy. I purchased a Samsung 75” Class QN90F Series Neo QLED Mini LED 4K UHD Samsung Vision AI Smart Tizen TV (2025) on April 10, 2026, and the entire process was seamless from start to finish. The staff was knowledgeable, professional, and genuinely helpful in guiding me to the right TV without any pressure. Their pricing was very competitive, and the financing options they offered were easily some of the best available—quick, straightforward, and convenient. What really stood out was the level of customer service. The team went above and beyond by assisting me with carefully loading the TV into my vehicle, making sure everything was secure and protected. Overall, a top-tier experience. Great service, great prices, and a team that truly cares about the customer. Highly recommend this location!