Best Buy

Indre White a month ago

I had a great experience at Best Buy thanks to Sol from Geek Squad. The computer sales associates couldn’t clearly explain the differences between Geek Squad Protection and the Total plan, but Sol was extremely knowledgeable and walked me through everything in detail. Because of her advice, I felt confident in my purchase. She made the whole process much easier. Highly recommend asking for Sol if you need help with protection plans. Happy with my new Laptop!

Raphael Ellis 5 months ago

My local Best Buy; been coming here for a few years. Well-stocked, easy parking (for the Beach), fun mural, pleasant and helpful employees. Was here for Switch 2 midnight release last year, and they managed it very well and I had a lot of fun. About a year and a half ago, bought an open box TV with helpful advice from an employee after I was dissatisfied with audio latency in another TV purchase there. Didn't get extended warranty because I have never had issues making TVs or monitors last before, and unfortunately the TV, which I loved, died suddenly a few weeks ago. When I took it in, Geek Squad guy told me it was dead and not worth repair. His tech advice was sound, but then when I expressed disappointment with a TV dying just a few month out of warranty and asked if there were other solutions I could pursue, he started lecturing me on capitalism and planned obsolescence. I asked to speak with the manager to see if there were any other solutions, and Kim, the manager, was very helpful and had excellent customer service skills. She listened very patiently and was very understanding about my experience while also calmly making Best Buy's position clear, and ended up working out a small discount on another TV for me. Her associate, Gissell, did an excellent job helping me find the new TV, and also had excellent customer service skills that made me feel welcome and appreciated. This time, I bought the extended warranty, and both ladies were patient and helpful in choosing the most reasonable option that still provided the coverage I want. Overall, in spite of some tech dying early (buy the warranty!), and some tone-deafness from one associate, the overall excellent customer service from employees like Kim and Gissell, along with the clean atmosphere, easy parking, good management for events like Switch 2 release (THIS store had enough consoles for just about everybody on day 1, by the way, even without a reservation!), and good stocking, all keep me coming back here for my tech purchases.

Sara L a month ago

Kim is incredible and very patient. She helped me with my return, the selection of a new phone, was kind enough to charge my ipad so I had a lifeline through wifi to activate new phone so i could be connected as soon as i left the store. she fast tracked the process with geek squad. she deserves a raise or promotion. you dont find service like that anymore

cloe haik a month ago

NASA provided the best customer service experience I’ve had at Best Buy. He was incredibly helpful, patient, and genuinely took the time to listen to my needs. He went above and beyond to answer all my questions and made sure I found exactly what I was looking for. It’s rare to find someone so dedicated to helping customers and making them feel valued. Thank you, NASA, for your outstanding service — Best Buy is lucky to have you on their team!

Laura Chacon 3 weeks ago

I would love to shout out Stan and Kenny at the Geek Squad department. They were very kind and helped me find a solution for my equipment. I appreciate your help and patience. Thank you so much guys for your help!!!