Best Buy

angel poncedeleon 6 months ago

I am writing to file a formal complaint regarding a store manager named Prat and the poor customer service I received during my visit to your store. While shopping, I selected an item located on a shelf within what appeared to be a regular sales area. There were no labels or signage indicating that the item was part of an overstock section. The item was placed directly above a shelf label that clearly displayed a price of $449.95, leading me to reasonably believe that this was the correct price. When I brought the pricing discrepancy to the attention of the store manager, Prat, he advised me that the actual price of the item was $649.95. Rather than addressing the issue professionally or attempting to clarify the confusion caused by the shelf placement and labeling, he displayed a dismissive attitude and provided unacceptable customer service. His tone and behavior were rude, unhelpful, and disrespectful. As a customer, I expect clear and accurate pricing, as well as respectful treatment from store management—especially when a mistake or confusion is caused by the store’s own labeling or organization. This experience was frustrating and disappointing. Even though I was treaded this way I still purchased the item. I respectfully request that this matter be reviewed, including the pricing practices in the overstock section and the conduct of the store manager. I also ask that appropriate steps be taken to ensure customers receive accurate pricing information and professional customer service moving forward.

nicholas gil a month ago

My experience here has always been pleasant. Amazing customer service and they always help me find what I’m looking for. The associate that helped me during my last visit was Jorge, and because of his recommendation, I got the Best Buy membership. I will visit this store more often.

Sheila Gonzalez 2 months ago

I would like to file a complaint. I went to the store on 107th Avenue in Doral, FL, to purchase a content creator kit. The store does not have the kit in stock; however, when you attempt to purchase it online, the microphone is not included—even though the advertisement says that it is. I spoke with the manager, who apologized but refused to honor the advertised offer. It is a false offer.

Will a month ago

Very good experience, especially thanks to a team member named Anthony. He went above and beyond his duties. Since he needed a manager’s approval for a refund and didn’t want to inconvenience me, he took it upon himself to give me his personal cellphone number so he could follow up with me the next day. Because of that, I didn’t have to bring back the heavy item I was returning, which made everything so much easier for me.Thank you, Anthony — truly outstanding service.

Jaime hamburger a month ago

I want to start by giving a huge shoutout to Brayan, who provided outstanding service and went above and beyond to help me resolve my issue with a product and warranty. He was professional, attentive, and genuinely cared about helping me — exactly what customer service should look like. Thank you, Brayan! Unfortunately, the same cannot be said for an employee named Cindy. My interaction with her today (Sunday, May 25, around 5:50–6:00 PM) was deeply disappointing. She never made eye contact with me, redirected me to other colleagues in a rude and condescending manner when she was fully capable of helping me herself, and when I had a follow-up question, she responded with nothing more than a gesture. There was zero professionalism, zero courtesy, and what felt like a dismissive and discriminatory attitude toward me as a customer. As a My Best Buy Total member, I expect a significantly higher standard of service. Cindy's conduct is not reflective of Best Buy's values and I have formally submitted a complaint. Management needs to address this.