Best Buy

Raymond Hurtado 4 months ago

Went to the Pokemon day for kids event. My son loved it he had a blast and the guys working the event were awesome and very helpful . The best part was that they saved cards for the kids to purchase. My little dude is so thankful for y’all. Great job guys 🤙🏼

S D 3 months ago

We had such a great experience at Best Buy thanks to Andy from TCL and his manager, Joshua Arellano. Both of them went above and beyond to help us find the right TV for our setup. We came in needing a TV that would work with a specific mount we already had, and Andy took the time to really understand our situation. What stood out the most was his honesty. Even though it meant he wouldn’t get credit for the sale, he still showed us a different brand that would fit our mount perfectly. Because of that, we avoided having to spend extra money on a new mount and installation. It’s rare to come across someone who is that genuine and focused on helping the customer instead of just making a sale. We were honestly a little disappointed we couldn’t give him the credit for the purchase, but incredibly grateful for his guidance and integrity. Joshua Arellano clearly runs a great team. His leadership shows through in the level of service and professionalism we experienced, and it made a big difference during our visit. We truly appreciate the outstanding service and will absolutely be referring Andy to anyone looking for honest, knowledgeable help when buying a TV. Thank you both again!

Marcos Davila 5 months ago

I came in a couple weeks ago to buy a laptop for photo editing and I spent a pretty penny on it and joey was absolutely fantastic that day 10/10 service from him. I came in tonight to get batteries for a remote not expecting to get serviced like last time because it's something really quick and speedy. I walk over to the register to check out because there's a lady standing there and when I ask if I can check out she stares at me confused and looks irritated that I dare come to checkout. I ask if I can pay and she says "give me a second" and talks with another employee at the register who is checking out customers. When she's done talking she asks "what's up man?" What's up is i'd like to check out. Horrible customer service. Through check out she's laughing with another colleague who's at the door watching the cameras who says "he can see the fumes" obviously referring to how she's upset that I checkout at the register. What a terrible experience. Joey 10/10 service. The chick I unfortunately couldn't get a name but she is tall and has short blonde hair. I will not be returning. What a shame as this is my preferred store location for electronics.

Paunchy 3 months ago

I am writing to share a concerning experience I witnessed at your Best Buy location. I visited the store at opening with the intention of purchasing a television. While there, I observed an employee—who I believe was named Paul—interacting with a group of teenagers and younger customers in a manner that I found highly unprofessional and inappropriate. The individuals in line were calm and were simply asking basic questions regarding store policies and product availability, specifically related to Pokémon card purchases. There was zero hostility from the customers waiting patiently. However, the employee responded with hostility, using foul language and making belittling remarks. At one point, he told customers, “If you don’t like it, you can F-word-ing leave,” and stated that he would “run the store” as he saw fit. The tone and language used were disrespectful, especially considering there were minors present. How he and other associates were literally laughing at people waiting in line was very concerning. This interaction was disappointing to witness and ultimately influenced my decision to take my business elsewhere. I was genuinely surprised that such behavior would occur in a customer service environment. I hope this matter is taken seriously and addressed appropriately to ensure a more respectful and professional experience for all customers moving forward. Someone like this should not be working in a retail environment.

Josh Chi 6 months ago

This place is horrible. Customer Service nonexistent. The prices marked and rung up are different than actual price. When you bring it up to cashier they say what ever they think not facts. I had to try resolve issue by myself as he kept trying to explain himself. I had to tell him to stop but wouldn't. Had to get management involved and what a mistake. I think they wanted pay back for being disappointed in the service. One person who claimed to be the manager had to get my money double checked as both employees checked one said good and the other didn't want to take one of my bills. Finally the person claiming to be Manager would take my money. At this point I was so tired of dealing with them I walked out. At least go to the best buy on harbor and orange Thorpe a little better customer service over there. This company spends so much money bringing in customers it's a shame you're walking them.