Best Buy

Jonathan Silva 7 months ago

As a local software engineer and game developer running a custom rig, I rely on high-performance hardware. I have spent thousands at this store, hold a credit line, and pay for the top-tier protection plan. Despite this, the service here is abysmal. ​I recently purchased a J5 Create dock/power adapter that failed. Even though I have the protection plan, the manager refused to return the defective $100 unit because it was just outside the standard return window. He refused to make it right, telling me to deal with the manufacturer’s lengthy process myself, and forced me to buy a replacement out of pocket. I watched him do the exact same thing to the customer in line before me—zero empathy, zero helpfulness. ​This isn't the first issue with this location's inventory. I’ve gone through three Razer Wolverine V3 Pro controllers here because they kept selling me broken ones. I also bought a Stealth Ultra with a jammed LB button that I had to fix myself because they refused that return too. It seems like the products at this specific store are handled recklessly and are often internally damaged. ​The staff competence on the general floor is virtually non-existent. Most employees in the standard Best Buy uniforms can't answer basic questions about RAM or specs. The only competent people in the entire building are at the Geek Squad desk: the older gentleman with gelled hair and the younger guy with the afro. They are the only ones who know what they are doing; everyone else is clueless. ​To top it off, when I originally opened my commercial account, the staff botched the data entry, messing up my name and Social Security number, which was a nightmare to fix. ​If you need tech, drive to a different Best Buy or just go to Walmart. This location is a "get in, get your check, and get out" environment where the management doesn't care about loyal customers or selling functioning products. ​UPDATE: The owner of this location just texted me regarding this review, asking me to repost my issue on their Facebook and Twitter pages so they can "resolve" it there. The answer is NO. ​I am not going to repost this on social media just so you can farm me for engagement and pretend to resolve the issue publicly for "free advertising." I am not going to help you trick other customers into thinking you offer good support. You had your chance to resolve this when I was standing in your store, but instead, you made me spend another $106 to replace a part I had a protection plan for. I don't want your public performance of a resolution. We don't need this store in Everett; we need a retailer that actually respects its customers.

FAGNER OLIVEIRA 4 weeks ago

I am very disappointed with the customer service at Best Buy. The employees seemed unwilling to help and acted like they did not want to do their jobs. The support was unhelpful, communication was poor, and my issue was not resolved. I expected much better service.

Anthony 3 months ago

I have had too many bad experiences at this Best Buy over the years, and my most recent visit was just more of the same. The store was clearly understaffed, with only two or three employees working, and when I asked a basic question, I got a vague runaround instead of a helpful answer or any real accountability. What made it even worse was that after wasting time going to the store for an item they did not even have, I later tried calling for help and was transferred to a call center in the United Kingdom instead of being connected directly to the store. They still could not help me, so the entire experience was a waste of time from start to finish. Best Buy has been getting worse and worse. The staff often seem uninformed about the products they are selling, and even simple questions are met with indifference or annoyance. Customer service feels like the bare minimum, as though helping people is treated like an inconvenience. The store also feels chronically understaffed, and the overall atmosphere reflects that. It is hard not to feel like this company is heading in the wrong direction. At this point, I would rather shop elsewhere than deal with the frustration. One star.

Jay Liu 3 months ago

I usually order the items online and just pick up at the counter. Download the Best buy app to keep track the rewards.

N'Sean La Tour a month ago

Ive come here a lot and it always seems like there is never enough employees to help. Your wondering around and will see maybe 2 employees at most. Today was the same until some random plain clothes supervisor came in to walk the store. Then all of a sudden there were a ton of employees eager to help.