Best Buy

Terrell Richardson 6 months ago

I went to this Best Buy location to purchase a phone outright, without a contract. After speaking with the only AT&T representative on the floor and explaining that I was buyingnn the phone in full, his interest in helping me noticeably dropped. I stood waiting for about 10 minutes before he asked another employee to check if the phone was even in stock. To his credit, the other young man who didn’t even work in that department was very helpful and tried to assist me. Unfortunately, after standing there for a total of about 30 minutes with no real help, an AT&T senior rep or manager finally acknowledged me and immediately said, “Unlocked phones we don’t deal with that,” and walked away. No explanation, no attempt to help, and not even a basic comparison between the phones I was considering. It was clear that because there was no contract involved, my business didn’t matter. I left and went to the Best Buy in Harahan, where the staff was polite and actually explained my options, including how to do a store pickup at the original location since they only had one unit in stock. When I returned to this store to pick it up, the same young man who originally tried to help me greeted me and asked if anyone ever assisted me which they had not. He was the only positive part of this entire experience. Overall, the customer service at this location was extremely disappointing. If you’re not signing up for a carrier contract, don’t expect much help here.

Cynthia H 4 months ago

I purchased an HP All-In-One desktop computer from Best Buy in Metairie this week (my first All-in-One). I took it to their Geek Squad along with my old Dell pc to have the data and files transferred. A young man in the Geek Squad department, Yong, helped me. He took the time to set it up for me in the store and showed me how to operate several things, explained things I was unfamiliar with and answered all my questions. He was very professional, friendly and knowledgeable. He helped me download a couple of programs that I needed to set up on the new pc. Excellent customer service, which I greatly appreciated! Had he not helped me at the store, I would not have figured out some things once I got home and set it up. Btw, the price was reasonable and I’m enjoying my new pc. Thanks again to Yong!!!

Ricky Stevens 6 months ago

I made my purchase online after much research and careful consideration. I chose pickup at the store in a password protected locker, which was great. It literally took me 45 seconds to get my item and be back on my way. I highly recommend the locker option for pickup

Shawn Haus 4 months ago

Bought 2 cords and tried to return them 2 weeks later. I was right outside my return window yet the items were never used and still in original packaging. I didn’t think that was fair!

Narcisa Anchundia 6 months ago

Extremely disappointed. The customer service was rude, unprofessional, and careless. When a business shows attitude instead of respect, it loses customers. I’ll gladly spend my money elsewhere. Workers are just standing around without any intention to sell.