Best Buy

Chicago Coffee Addict 2 months ago

Worst customer service i have received so far and its from the store’s supervisor Sean. I received a faulty product that i bought from best buy website so i called the customer service and they told me to go to the nearest store. I went to the store asap and Sean was the person that i started talking to. I explained the problem and he gave me two options, one was to pay to get the product fixed (its a software issue, geek squad didnt finalize the factory reset process so the macbook is stuck on activation screen) or to go home and ship it back because he can’t do the return in store. He also suggested me to spend more money and switch from Plus to Total subscription and said that i should not expect to get a fully working product since i bought it used even though it was Geek Squad certified refurbished product. Later when i got home i was curious so i go to the app to see what are my return options, i selected that the product was sent defective and there it was, an option to RETURN IT TO THE NEAREST STORE. Complete incompetence and just laziness to try and help me out.

Huou Pham 7 months ago

Super friendly and patient staff. They have awesome offer on Black Friday. We bought 2 new phone today 😍.

Daryl Nitz 11 months ago

What makes this Best Buy so great is that 2 employees from the closed Evanston location work here. DJ is the manager and Gio is in the wireless department. Both are really good guys. They know their products and can make great suggestions. They are knowledgeable AND trustworthy.

Jason Vincent 5 months ago

I chose to purchase my new PC at Best Buy because my previous experience buying a computer there had been very positive. The sales associate who assisted me was helpful and walked me through the process for setting up the computer, including making an appointment with the Geek Squad. Based on what I was told, the setup would be completed with me at the table the following day, so I scheduled the appointment accordingly. When I arrived for my Geek Squad appointment the next day, I was told something completely different — that I would need to leave my computer overnight and that the setup would not be done with me present. I explained to the Geek Squad associate, Ricky, that the information I received from the sales associate did not align with what I was being told and that this inconsistency created unnecessary inconvenience and a negative customer experience, underscoring the importance of sales associates and Geek Squad team members being aligned and providing accurate, consistent information to customers. Rather than acknowledging the confusion or offering assistance, Ricky responded by saying, “I do not need you to tell me how to do my job.” I was completely taken aback by how rude and confrontational this response was, especially considering I had just spent approximately $800 at the store the day before and had also purchased a membership. His demeanor remained unpleasant and patronizing throughout the interaction. I asked if someone else could assist me, but he was the only staff member available. Before leaving, I took time to share the experience with the store manager; however, the manager did not seem particularly concerned or inclined to address the situation. Clear communication and respectful customer service should be basic expectations, especially for paid technical support services. I have a choice in where I spend my money, and I expect to feel respected and valued by the businesses I support. This experience has changed my willingness to do business with Best Buy in the future. This is an update being posted on 1/25 on the review and the comment made by Best Buy. The outreach I made to Best Buy resulted in a ticket being submitted. Not only did I have a bad, unprofessional experience, but Best Buy's attempt to address the problem was a failure. The issue was never addressed with me, aside from the submission of a ticket.

jose limonta 4 months ago

Best Buy - 1000 W North Ave. February 13/2026 Lack of transparency and poor management response Yesterday I purchased a 75-inch TV at this Best Buy location, including delivery and installation services. I live approximately 8 minutes from the store. At no point before completing the payment was I informed that the delivery and installation would be scheduled for Thursday. This information was only communicated to me after my credit and debit cards had already been charged. Had I known this in advance, I would not have completed the purchase at this location. I needed the TV before Monday due to a scheduled visit at my home. A Monday or Tuesday delivery would have been reasonable, but nearly a week-long wait is excessive, especially for a product that has already been paid for. I asked to speak with the store manager in hopes of finding an alternative solution. Unfortunately, no options were offered, nor was there any attempt to review earlier availability. The interaction became an unnecessary argument, and I was essentially told that if the system showed Thursday, that was the final answer. Throughout the entire interaction, I remained respectful. My dissatisfaction is not with the product or the price, but with the lack of critical information prior to payment and the complete absence of flexibility or problem-solving from management. I hope this review reaches someone with the authority to address these issues, as they significantly impact the customer experience.