Best Buy

Enrique Ayon a month ago

Bad experience delivery went to this Best Buy to purchase a stove, the service attendant was good and very knowledgeable. When the stove arrived the dual door did not open technician came out today and said it is a defective door second he moved the stove to investigate more and found rear damage to the stove now I am out of a stove and Best Buy could not get me the stove because it would not be available through Sept!!!! Now I am out of a stove with not to many options…

rachel zazueta 6 months ago

I had a very disappointing experience. On Black Friday, I purchased a laptop and was strongly encouraged by an employee to also buy a Microsoft digital product. I clearly said multiple times that I wasn’t sure I needed it because I’m not very tech-savvy. He insisted and assured me that if I didn’t need it, I could return it later, saying I had plenty of time until mid January. Based on his word, I trusted him. When I returned after the holidays to return the product, because I didn’t need it ! And never used it !!!! I was told it could not be refunded because it was a digital item and more than 30 days had passed something that was never explained to me at the time of purchase and is not clearly stated on the receipt. The manager even took a photo of my receipt, saying she would address the issue with the employee. However, customer service later told me that no such note was made. Instead, a note was added stating not to refund me if I returned. At that point, it wasn’t even about the money it was about honesty and accountability. Customers should be able to trust what employees tell them. Pushing products with misleading information just to make a sale is unfair. I hope this store invests more in proper training and transparency.

SugarBottoms99 5 months ago

I wish I would have gotten the name of the person that helped me out but they were an absolute delight! They are a tall, blonde, blue eyed man and I'm pretty sure they work in the AT&t section. Bought a charger and I'm very pleased with my purchase. Thank you so much random blonde man!

London Eleanore a month ago

People kept telling us to find someone else to help us find some items but Zerry was phenomenal and got us everything we were looking for great customer service out of the four other employees that told us to ask someone else to help us. Alysa wasn’t helpful at all she looks like she doesn’t care about her job awful service from her

Bil Griffith-Black (Bil) a month ago

went in good a micro SD card and they were HELLA expensive!! walked nextdoor to Walmart and got one with the same amount of storage for less than half the price. unbelievable. def NOT the best buy. sad because they used to literally be great, not the white store is ridiculous.