Best Buy

VicM a month ago

I went into the Best Buy in Mission Valley on my lunch break to replace a screen protector, and on my way out I spotted a Pokémon booster box hidden behind some sports card boxes. I waited in line and asked to purchase it, but another employee stopped the transaction and told the employee helping me that Best Buy “couldn’t sell it.” First I was told it was a customer order, then I was told the system wouldn’t let them scan it. After that, the employee took the box into the office behind the registers. If it was truly a customer order, why wasn’t it being held at customer service or where is the sticker with the label? And why was it hidden behind other products in the first place? Pokémon products are already difficult enough to find, and situations like this make it feel like employees are holding items back instead of making them available to customers. Unfortunately, this isn’t my first bad experience with Pokémon products at this location. I don’t recommend this Best Buy.

Raquel Holden 4 months ago

Zanny helped me buy an affordable laptop that my father helped me purchase. I brought in the details and he looked in the system for an even better deal. I'm extremely happy with the service I received because going in person to an electronics store can be a little intimidating for me. The store has so much to offer and I hope to go back one day. Zanny was a really good Sales Associate. Intelligent and very helpful and honest. Thank you so much. 😊

Jake Dearman 2 months ago

I had a great experience at Best Buy thanks to Richard, who works as a Meta Specialist. He was extremely knowledgeable, patient, and genuinely helpful throughout the entire process. Richard took the time to answer all my questions and made sure I felt confident in my decision. What stood out most was his professionalism and positive attitude—he never made me feel rushed and really seemed to care about finding the right fit for my needs. It’s rare to come across customer service like that these days. If you’re visiting this location and need help with anything Meta related, I highly recommend asking for Richard. He made the whole experience smooth and enjoyable.

Diana 8 months ago

They offer app based delivery now. Which is great! Saves a trip to the store. Driver will txt or call if any of the items are out of stuck and offer alternative suitable substitute. Order arrives on time and neatly packaged. So far so good.

Manuel Aponte 6 months ago

I have been a Best Buy customer since the 1990's in Chicago. The Mission Valley store has surpassed all my previous experiences. They have great customer service and are very knowledgeable of their products. Special recognition to Joel in customer service for his professional help, very friendly attitude, and rapid resolution to my issue! I will definitely be a returning customer to this Best Buy even though I have a couple closer to my house! Thank you!