Best Buy

Jazmyne M. 6 months ago

Went to Best Buy only for an over the stove microwave. We were greeted by Chase and he helped us with our big purchase. We were able to bundle a deal with a new Samsung Stove and Frig. We also got the Best Buy Membership for added benefits. We are very happy with our purchase. A1 service with a smile.

Ana Sarceno 4 months ago

Back in October 2025, I had a dash camera installed in my car. In January 2026, the camera suddenly stopped working, so I took my car to the Torrance Best Buy store to have it checked. Alfred Ayala took the time to inspect everything carefully and explained that the issue was not related to the wiring or installation, but to the camera itself. He advised me to contact the manufacturer for warranty support. Unfortunately, the company was not able to help me, so I decided to purchase a new camera. Alfred was incredibly kind and helpful, he reinstalled the new camera, programmed it, and made sure everything was working perfectly. Thanks to him, I now have a dash cam in my car again. Alfred is very knowledgeable, extremely nice, and his customer service truly goes above and beyond. He really walks the extra mile to make sure customers are satisfied with the service they receive. Best Buy has a great autotech installer team at this location. There was also another young Hispanic gentleman with glasses who was very kind and helpful as well. I don’t have enough words to express how much I appreciate the help and professionalism of these guys. Thank you for such excellent service!

Sharif A 2 months ago

I needed a new laptop after running into Windows 10 compatibility issues with TurboTax. I was impressed by the large selection available in-store. The staff-to-customer ratio felt a bit high, but the shopping process was efficient. I used their QR code system to send my choice directly to order pickup, which made for a very fast and easy checkout experience. Highly recommended if you want to skip the lines!

Ruben Sanchez 5 months ago

I return a tv I had bought as a gift for a family member during the holidays. My intention was to upgrade to a better model. I asked my family member to come along to help pick out a model that best suited him. The store was not busy. I was disappointed that no body offered to help . Maybe because we were at the smaller tv section or whatever the reason being. But I will point out that even though the purchase was under $300 (in the tv itself ) the sales personal should be aware that installation services and a warranty added to this purchase could of very easily been sold as well. No sale is too small in retail. Unfortunately i ended up having someone from task rabbit doing the installation. I would of prefer geek squad but opted to go else where based on the in-store experience. I traveled to this location because of my past postive experiences there. Not sure what motives individuals to perform better at work but I will say this a leader or manager's energy will reflect in their team effort in carrying out their daily duites..

Ali Saleem a month ago

I would highly recommend not buying anything that’s open box at the store, especially if you’re driving down and expecting it to be a good condition the store overly grades their quality of items as better than they actually are, and then the manager named art will never budge and has no good customer service skills in resolving the issue. zero eye contact. barely acknowledged me as a human