Best Buy

Jose Chavez 5 months ago

Stopped by this Best Buy and had a really smooth experience. The staff was friendly and helpful without being pushy, and they took the time to answer my questions. Found what I needed pretty quickly, and checkout was fast and easy. The store was clean, organized, and well stocked. Even though it was a bit busy, employees were available when I needed help, which I appreciated. Everything felt straightforward and stress-free. Great spot for electronics, accessories, or quick tech support. Good service, fair prices, and convenient. I’d definitely come back and recommend this location!

Jacob Enloe 4 months ago

Hiring Trace was the best decision Best Buy Ahwatukee ever made. He helps me every time I come into the store because he is the only employee who approaches customers. Not only does he work hard, he is extremely helpful and knowledgable every time. He always tries his hardest to satisfy everybody and, 100% of the time, he goes above and beyond and does an amazing job, leaving the guests he helps even better than they were before they came and met him. This is the person you want to interact with when you come to Best Buy (and honestly I prefer Best Buy Ahwatukee because of Trace)!! He knows exactly where everything is and he is extremely knowledgeable about electronics and technology and everything Best Buy!! Most importantly, he always follows through with helping you until you are fully satisfied instead of merely pointing you in a general direction and walking away, which actually happened today when I interacted with another employee before Trace. As I was wandering alone, Trace saw me looking for the product, and helped me until I had everything I wanted to buy—and more, he’s a natural! I personally work in hospitality/sales/customer service, and if I had to guess, Trace probably does not know who I, or a lot of the other guests he helps, are, BUT I want him to know that he is extremely important and a special part of my experience each time I come to the Ahwatukee Best Buy— and I almost guarantee a lot of the other customers who shop here feel the same way about him. He is THE GUY at a store that you walk away from saying, “Woah, that was exceptional!! I will always go back to that store and tell my friends about him!”. He is an amazingly charming, smart, and knowledgeable employee, and deserves this recognition 100%. Keep leading the Ahwatukee Best Buy by example, Trace!! You are going places—all while helping others get to their ‘destinations’ as well. You are an exceptionally commendable person, and I am writing this to make it known! Thank you for your remarkable amazing support and help today, and for all of the days you helped me in the past too, Trace. Keep up the phenomenal work!

kaylee Jimenez 4 months ago

I don’t normally write rude reviews, but today I had one of the worst customer service experiences I’ve ever had. I came into this Best Buy to replace a screen protector that has a lifetime warranty and to have it installed… something that should have taken just a few minutes. Instead, I was met with eye-rolling, dismissive attitudes and, if it couldn’t get any worse, a manager who clearly had no interest in helping but plenty of interest in standing around chatting. When I asked about the installation (which I had already paid for previously), the employee rolled her eyes and made a comment to the manager as if I had just asked them to complete the FitnessGram Pacer Test. The manager then came over with an equally rude attitude and ultimately walked away instead of resolving the issue. At that point it was pretty clear they had already decided helping a customer was simply too much effort for the day. The entire interaction made it feel like they were trying to figure out how to get me out of the store as quickly as possible rather than actually doing their jobs. I’ve rarely seen employees act this uninterested in helping someone who came in for such a basic service. What’s especially frustrating is that the employees at the Best Buy in Tempe Marketplace would never behave this way. Every time I’ve gone there they’ve been helpful, professional and actually seem like they want to be employed. Those employees deserve recognition for how they treat customers compared to the staff at this Ahwatukee location. I genuinely hope someone from corporate reads this review, because something about the management and customer service culture at this location clearly needs to change. A customer asking for a simple warranty service should never be treated like an inconvenience.

Matthew Vance 4 months ago

I usually like shopping at Best Buy, but this was a pretty frustrating experience. We purchased an $80 Xbox controller that was sold to us at full price and had nothing on the box indicating it was open-box or used. When we got home and opened it, it was very clear the item had been previously opened as the batteries were missing and the controller had visible scuff marks. This shouldn’t happen when you’re paying full retail price for a “new” product. We went back to the store to exchange it. They did swap it for a new one without arguing, which I do appreciate, but the bigger issue was how it was handled. I asked why a used controller ended up being sold as new and was given a vague explanation that didn’t make much sense. I then asked to speak with a manager and instead was just handed another cashier, who shrugged and said it was “probably human error.” That was basically the end of the conversation. As I was leaving, I got a quick, half-hearted “sorry,” but no real explanation and no sense that anyone actually cared about what happened. Mistakes happen and I totaly get that. What bothered me was the lack of accountability or concern. When customers are spending that kind of money, you expect quality control and at least a sincere response when something goes wrong. I’ll still shop here if I have to, but after this I’ll definitely be double-checking boxes before leaving the store.

EmmaClaire Renfrew 3 weeks ago

Multiple associates approached me and my partner to make sure we didn't need assistance. Everyone was very polite and I'll definitely be returning when it comes time to upgrade my tech!