Best Buy

Joe Cambridge 5 months ago

5/5 Stars – Keenan went way above and beyond! Keenan at the Phoenix Best Buy is the real deal. I went in unsure about which Ring camera setup would actually work best for my home—doorbell, outdoor sticks, floodlight options—and he didn’t just point me to the shelf. He took the time to ask about my layout, Wi-Fi strength, what I wanted to cover (front porch, driveway, backyard), and even pulled up compatibility details on his device. He walked me through setup basics, app features, subscription pros/cons, and troubleshooting tips like nobody else has. No rush, no upselling pressure—just genuine expertise that saved me from buying the wrong gear. Installed everything myself later that day with zero issues thanks to his advice. If you’re shopping Ring cameras (or any smart home security), ask for Keenan. Best customer service I’ve had in years. Highly recommend! Thanks again, Keenan—made the whole process easy and stress-free.

JPP a month ago

Had a great experience picking up my Galaxy S10 FE order from Best Buy. The entire process was smooth, quick, and hassle-free. The customer service team was very helpful and guided me exactly where to go to collect my order. I was able to get in and out of the store within minutes without any issues. Really appreciate how organized and efficient everything was. Excellent service and a very convenient pickup experience!

Susan Holden 2 months ago

The general manager of Best Buy is SO NICE! Very refreshing to find a customer service person who truly wants customers to be happy! He definitely cares about the customers satisfaction!! He had Aaron from Samsung help with my issues and he was GREAT too! Thanks for. Lovely experience John & Aaron!

Evadne Hollie 4 months ago

My youngest son, received his funds that had been held on trust until he turned 18. He asked to go to BB to get items for his PS5. The employees were all extremely courteous, very knowledgeable about what my son was purchasing.

Rae Rae 4 months ago

Seriously... it's been a long time since I've been to Best Buy. When was the last time YOU were there? 😆 I was like a little kid in a candy shop! Shoutout to Zach at Geek Squad and Mark who help me with my phone and some much needed accessories. Both were super helpful and knowledgeable. Overall, a really positive visit. I’ll definitely be back. I've actually made a shopping list of future items to purchase!