Best Buy

Robert Lambourne 4 months ago

Bought a new HP Laptop with an AMD processor. First time to purchase a non Intel computer, and have had to return it three times for Geek Squad to work on it, Apprantly it does not like Windows 11. Very difficult to make an appointment to get service with the Geek Squad. An internet search for Geek Squad appointment. Resulted in fraudulent responses. One place wanted me to pay an addition $1,200.00 for a Windows "add on." The other place said tht their records showed that I had paid twice for my Total Protect Subscription an that if I would provide my Bank Account and routing they would give me a refund. Went to the store, and Tyler would not give me the correct website. But did give me a phone number and extension. But when I called it, I was prompted to leave a message to get a call back. But I never got a call back. I feel that BestBuy has designed the system to be as difficult as possible. Possibly with the intent that BestBuy Total Protect customers will be unable to use the services they paid for. But all that aside, after three visits to get my new HP laptop set up and working, I am going to see if it functions properly today. But going forward, I will try to go when Agent Jackson is on duty. He is the most helpful..

Mark Tietjen 12 months ago

we went to Best Buy cause we had an issue with our keyboard we had purchased. We went to the Best Buy that is a little bit out of our way, that's another story in itself however this store was magnificent. We were greeted right away when we walked in with smiles and assistance. In fact they helped us make our exchange and our warranty covered everything so we were in and out for that situation in a minute. Which left us to walk around the rest of the store and admire all of the tech. The staff was very helpful they answered any and all questions we had if I even learned a few tech tricks while I was there😎 Well we sure had a fun time and I'll tell you one thing it's worth it to take the scenic route especially if it gives you a few extra minutes to talk to your teenagers😇

J C a month ago

I had a fantastic experience picking up a new laptop at this location yesterday. The sales associate who assisted me was incredibly helpful, professional, and just a genuinely great person to chat with. They turned what is usually a tedious tech chore into a smooth, stress-free, and enjoyable experience. Stellar customer service all around—highly recommend this store!

Adrienne Via 4 months ago

First situation was I had a nick on my dryer door. Regardless that I purchased it 'out-of-box', it still should've came how it was displayed. Second, when I purchased it, I was very clear with the sales associate to let me know any and all parts and/or services I needed to operate my dryer. In addition to paying for my appliance and delivery fee, I was sold a separate installation kit, and another hose that was required for the steam feature. Then was sold a 5-year warranty that I felt hassled into paying for. But, regardless, I'd made the choice and purchased it. The main issue was when the drivers delivered and set up my dryer, they told me the power plug had gotten whipped off when the sales associate added the steam kit. And the delivery man said "the power cord got left off, but they had some on the truck and could take care of it" I thought it was odd that they had a cord for that particular unit, but I told them thank you. When they finished setting up my appliance, they attempted to charge me $40 for the plug. I had already paid over $200 in excess charges, and I've never had any delivery person attempt to collect more money. While they contended and admitted it was a mistake on the sales person, they couldn't leave until they received payment. For a female, that's very disturbing to hear. I did not have any additional money to pay, so I called to speak with a Geek Squad rep, and they said the charge was valid. I asked for a supervisor and was given the run around, and eventually just left on hold forever. I told the guys they could take the appliance back, but they didn't want to do that either. They began to get very upset and agitated, and they argued that I had already made them an hour late for their next delivery, by calling to speak with a representative. Which only made me more anxious. I had to call my son to come over. Eventually- after staying in my house almost forty min, waiting, demanding money - one of the men got so upset, he snatched his partners phone, typed out an angry text then said 'it's done, let's go' and stormed out my door. I will never buy another appliance from Best Buy. They made a mistake, and made it my problem. Terrible customer service

Rachael Edwards 2 weeks ago

I was here this weekend and was struggling to find a few things. Standing there looking confused Jake noticed I obviously needed help. He came to my rescue and found the four items I couldn’t seem to find. Amazing customer service. Thanks again Jake for all your help. 😊