Best Buy

Semay Rashad 3 months ago

Best Buy Arlington, Great custome buying experience from the door greeters tothe immediate assistance given to is to navigate through the store quickly. Went shopping for a new TV with a certain budget in mind and they offerred financing 4-5 times with no payments for 24 months to try to upgrade our purchase for a large TV but we didn't want to fiannce and the sale for us wasnt that serious for what we needed it for. The Sales associte for Sony TV did a great job explaining pixels, asking questions and doing demos to show the difference and asking good questions about our use and need for TV to line us up with the best value. Once it was decided we were not buying Sony but a Samsung or LG he transferred us to another highly patient and helpful Sales Rep who once again I think his name was Ken did an exellent job and took his time to show us 4 different models and the pros and cons all within our stated budget. He did try to upsell us but it wasnt done in a negative or pushy way. Over all i felt like all the associates do a great job in educating you on the products you are looking to buy so you can make the best choice in quality, price warrenties and value. Great shopping place. They all remembered to say Thank you on the way out even the door greater.

Nora Salazar 7 months ago

Came here super last minute to buy the Meta glasses and Ryan was such a great help! He was super helpful and super patient looking for the glasses I wanted although he couldn’t find them initially. I’ve been to so many other stores were they say we’re out without even checking but Ryan went above and beyond. Checked us out super quick and promptly, for more service like Ryan’s!

K W 7 months ago

My experience does not necessarily with this store but with their delivery providers. That $2600 on appliances to be delivered last week. Delivery provider could not communicate properly in English. Just walked into my home immediately taking pictures and then telling me he could not installed because The cutoff valves. This was after he ripped the bottom of my dishwasher off and left it in the middle of the floor. I've been in this business before so I understand that if the cutoff valves could cause them problems they could not install however most customers would not understand this. They never took the time to explain just walked out and said I needed to get a plumber. A customer service person called me and said they couldn't install it because the cutoff valves were bad and that they had offered me a price to install it themselves. That never happened. I got a plumber reset my delivery and now have been waiting for 3 hours since the initial time they told me they would be here. Although my time frame showed 10:30 to 2:30 they're tracking device said they'd be here at 9:39 so I removed everything out of my old refrigerator and left it on the counter. The tracking device showed they were one minute away and no one ever showed up. So I called customer service where I was promptly left on hold for 20 minutes before somebody answered the phone. They told me they would be there between 10:30 and 2:30 which was the original time frame. I asked why the tracking device show they would be there early they could not answer me. So it was reset and showed they would be now at 11 27. It kept gradually moving to 12 15. Tracker said again they were 3 minutes away and down to 1 minute and arriving soon and then I promptly get a call from the driver saying he's 35 to 45 minutes out. Please teach your drivers how to use the delivery application you use as it's very frustrating. Now my food has been sitting on my counter for 3 hours and who knows when they'll actually show up . *"Update so why did the delivery team show up with a pickup truck and a brand new refrigerator laying on its back inside of a trailer. Appliances are not designed to travel flat .. This was supposed to be a professional delivery. .. finally got someone on a chat line however they're not able to help do anything. Could not contact anybody in the store. Chat line is saying that the status of the order shows in transit however I can go to the app and show that he used to be scheduled. I asked to have my refrigerator replaced. today. Extremely frustrating and disappointing process.. the saga continues. Today the arrived with a refrigerator out of a box and crushed on the bottom. Same one they tried to deliver before that was laying flat in truck .. 11/22 update. Today they showed up today. Timing was showing up right. I had high hopes... Instead, driver shows up without aa refrigerators on his truck. Gives me some BS that he is there to hook up my refrigerator that I don't yet have and then claims he foound out the refrigerator was on back order. Then some from warehouse calls and says she will check into why driver did not have on truck and call me back within the hour. Of course that is not happen. Meantime I am on chat line. Geting transferred and transferred and during the endless canned responses, I get a text saying my order is now rescheduled for a Tuesday. Do yourself a favor and buy from someone else

Terry Foster 7 months ago

GREAT CUSTOMER SERVICE. Thank you Ozzy and Ryand for your assistance in helping me find products. Store DOES STILL COMPETE against Amazon for pricing, GREAT RETURN POLICIES, CLEAN RESTROOMS, If they do not have something they can research it and possibly order it for you. My child had a great time looking around and their online matches what they actually had on-hand. WILL ALWAYS RETURN FOR NEW PURCHASES or anything else I may need in the future. Assistant manager had GREAT SET OF BOOTS on. She was amazing as well. Job well done. Pur hase item: SeaGate 20TB External drive [Xbox series X replacement for dead HDD] Employees were knowledable about products across departments as well.

S Henry 2 months ago

Had the nicest buying experience I’ve had in a long time today with David R. He and Shams were funny and supportive. They both seem to work hard to assist customers. David was patient while I tangled with unfreezing my credit and applying for a Best Buy Visa (which I recommend) and I left with an over appliance than I had intended to buy, which I’m pleased with. I’ve always enjoyed shopping online with Best Buy and today’s in-store interactions were yet another good experience with this company.