Best Buy

KingVegan 6 months ago

I suppose that everything is indeed subject to review, including my recent experience of going Christmas shopping at Best Buy with a friend. I usually opt for online shopping, but I have had great experiences in the past with Best Buy, particularly with their curbside pick up service that is very convenient for urgent needs. The customer service has always been excellent, especially when I needed to return items. Returns are usually processed quickly and smoothly. Today, we were looking for a tablet for a special friend as a holiday gift, and we had our eyes set on the Samsung Galaxy. With numerous model numbers for each brand, it can be overwhelming to choose the right one. We were greeted by a helpful young man named Michael, who turned out to be the general manager of the store. He assisted us in finding the perfect tablet by understanding our needs and recommending suitable options while also pointing out features that we did not necessarily require to save money. Being budget-conscious, I also inquired about any online coupons or special deals available. Fortunately, there was a 20% discount for new Citibank customers, which we gladly used. Additionally, we were able to price match with another company, further reducing the cost by close to $100. This, along with receiving $120 back from our purchase, was a fantastic deal. One aspect that I find lacking in most electronic stores, including Best Buy, is the transparency of in-store price displays. When shopping, I prefer to have all the detailed specifications readily available. For instance, when considering a tablet, essential information such as screen size, storage capacity, processor, and resolution should be clearly presented. Some details, like the amount of RAM or random access memory, which is crucial for smooth performance, are often overlooked. Higher RAM ensures faster operations, making tasks like web browsing or data downloading more efficient. During our visit, we came across a tablet with a keyboard and stand combination, but the price was not displayed alongside it. After inquiring, we found out that the tablet, keyboard stand, and tax amounted to nearly $800, much higher than the initial $549 listing price. When it comes to tech shopping, I prefer to have all details and prices upfront, whether online or in-store. Time is valuable, and I would rather not spend it deciphering hidden costs. Overall, despite my minor gripe with the pricing display, Best Buy remains a reputable business that I wish continued success. The quality of their products and services has always been commendable, making me a loyal customer.

Liz LaPorta 4 months ago

I was dreading getting a new phone because in the past the process has always been a nightmare. With pushy salespeople, issues with transferring phones, I kept putting off getting a new phone until I absolutely had to. My phone was acting up so I decided it was time to get a new one. I went to Best Buy on Columbus blvd Wednesday March 4 and could not be happier with the customer service and care I received. I feel bad because the two guys that helped me, I didn't get their names, but I hope the manager reading this knows who was working that shift. One of the guys was training, he was super friendly and personable. The other guy, his name may be Nathan, made the process so easy. He walked me through options on which phone made sense for me, was patient with questions I had, and helped me set up the phone. Everything was seamless. I would definitely go back to this Best Buy and recommend to anyone else. Thanks for the great service!

J B 3 weeks ago

I generally have good experiences at this location. Yesterday, however, was not one of them. Cashier Becky get some people skills! Get refresher training in customer service. It's okay to make eye contact and smile. These things go a long way in giving a customer a great experience.

jo little 4 months ago

So I am starting a new job and need a laptop. My car was iced in, so I ordered same day delivery for the laptop. Long story short, I never recieved the laptop. I have provided pictures proving that they did not deliver to my house (as shown in the photos below). On Feb 7, I was promised a refund within 72 business hours. It is now Feb. 18 and no refund. Everytime I contact them, I am told I will get it within 72 business hours (3 days). As I post this, we are at business hours 178. And FYI: the delivery service is Roadie. They no longer answer calls from me. Luckily, the contract company stepped in and provided a laptop. Otherwise, I would have been 7.6 days without pay on top of the loss of money from "misdelivered" laptop.

Ethan Miller 3 weeks ago

Awful customer service from one of the worst companies I have had the displeasure of doing buisness with. Their in store stock is innacurate, do not risk placing online orders if you have any kind of time sensitive order. They have no way of being called so good luck knowing if the order is correct or ready without lugging yourself to this awful corner of the city. Staff were rude and unhelpful and phone customer service was worse, and had incorrect info. A 1 hour pickup turned into a 3 day estimate and they charged us thousands of dollars that couldn't be refunded for days despite the whole thing being due to their own extreme incompetence. Worst shopping experience of my entire life.