Best Buy

Jack Areamulch 3 weeks ago

My wife needed a simple wired headset for her android. I had to stay in the car, I told her to walk in as soon as she does there will be some one to help her. And that's exactly what happen, thank you best buy, the New Best Buy is ready to help you solve your electronic needs what ever they will be.

Kush Kush a month ago

I went to Raleigh Best Buy to purchase a screen saver for my cell phone. Not knowing the exact one that I needed. I was approached by an employee named Michelle. She provided all the information that I needed. I also purchased an electronic item . Michelle patiently explained each step. She wrote each step on paper for me!!!. Therefore I understood perfectly Michelle patience and knowledge is totally Awesome!!!

Bryan Wolfinger 5 months ago

In store price on a ring battery doorbell plus is 149.99, and one on the best buy website is 84.99. Though the staff are super nice, they say the company won’t honor their own online price because it’s shipped by a third party…. Even though it’s on their own website being sold at 84.99 and is the exact same product. My problem here is that I’m needing a doorbell now and the one online is not arriving for a week and a half, yet they have one right here they could sell me for a matched price. It makes me consider not coming to the store anymore

Bradley Harriott a month ago

Absolutely terrible customer service. I placed an order a few days in advance for 2 new iPads. I needed these for a special event this morning. They were supposed to be delivered yesterday and the order was cancelled on Best Buy’s behalf with zero notification to me. After calling customer service they said they could not do anything. I will be cancelling my pro membership and buying elsewhere.

Kimberly Byrou a month ago

I recently purchased Meta glasses through the Meta website. I chose this Best Buy as my pick up location and upon collecting my item, it was obvious that the item was used. The box was anlready open and was dirty. Before leaving the store, I told them I needed a different pair, as I was trying to work out possible solutions they had already issued me a refund. Dylan the supervisor had no compassion for the inconvenience caused, he simply kept spitting out the same robotic phrase of “there’s nothing we can do. It’s a third-party” the entire time cold and dry. The customer service was very disappointing. I now have to wait two weeks in order to get another item shipped through a different website. These glasses were for an international trip I had planned. Be mindful Best Buy has employees opening products and using them in the back. You will be the one inconvenienced for employees testing out products