Best Buy

Sara Waterman 2 months ago

Absolutely horrible customer service! Run away from this business!! Don’t walk. Purchased 6 thousand dollars worth of electronics.lath tv. Sound bar etc. sound does not work. My husband went into the store twice. Asked for someone to come fix the problem he was told that mat , Bob , or Seth would call him to set up time.. this never happened we have been dealing with this for 2 weeks .. my husband has called the store several times and gets the run around. No one cares no customer service. AND when you call the store your call goes over seas to some one who does not understand English and has trouble communicating in English!! Frustrated!! We are probably going to return the entire purchase and take our money where we will be treated better. You would think that we would at least get a courtesy call from some one. But NO that is way too much to ask from this company. Complete train wreck.

Anita Chang 5 months ago

Five stars for the sales associate who helped me at the checkout counter! One star off because of Best Buy's stringent return policy and because of management, who wasn't able to offer me any alternatives due to this policy. For context, I purchased a outlet inverter, a staff member recommended to me, a month ago to do work in the car while on a road trip. It didn't charge my laptop like it was supposed to so I had to buy another one from a gas station, that did work. Just got back from said road trip and had no use for a faulty inverter so I brought it back to the store.

LaVern Glosson a month ago

Everyone is always so helpful. There is no pressure selling or annoying associates following you around. I simply ask questions and is then directions. I love this store because it has a wide range / variety of equipment, appliances, supplies, TVs, and just about anything you could imagine.

Kristine Camacho a month ago

Jordan from Geek Squad at Best Buy was seriously awesome. He was super helpful, really knew his stuff, and explained everything in a way that actually made sense. He made the whole process way less stressful and a lot easier to understand. You can tell he genuinely cares about helping people out. Definitely appreciate all his help!

Andrew Blomenberg a month ago

I bought something online which was delivered from this store. The item had been stolen from the package when it arrived. The staff was absolutely certain it couldn't be their fault and refused to help. They were happy to take my money for another one though! At least they were cordial about it.