Best Buy

Ashlee Denise a month ago

I went to Best Buy Brookpark on 4/24 to inquire about a radio upgrade for a 2016 vehicle I planned to gift to my niece in Florida. An associate recommended a specific radio and installation package for my exact make/model and assured me it was compatible. I then ordered it through the Best Buy website on 4/26, where I again entered the vehicle information to confirm compatibility. On 5/6, my mother took the vehicle in for the scheduled installation. A few hours before the appointment, the store called asking her to come earlier because she was the last appointment and they “wanted to leave.” She accommodated their request. At the appointment, she was suddenly told the radio we were specifically advised to purchase was not compatible, despite both the associate and website confirming otherwise. They installed a different radio instead — one with LESS functionality than the original model but told her it was “better.” The original radio supported Bluetooth Apple CarPlay, while the replacement requires an outdated wired USB connection. When we later realized the issue, we attempted to contact the store to speak with the technician and were told, “they don’t receive calls, they only make calls.” We then asked for a manager and received the exact same response. We left our contact information and never received a call back. Now, after the car finally arrived in Florida for my niece on 5/22, we discovered the Apple CarPlay feature doesn’t work at all. What was supposed to be a thoughtful gift for my niece turned into a frustrating and disappointing experience involving incorrect recommendations, poor communication, lack of accountability, and a non-functioning installation. Extremely disappointed with the customer service and overall experience.

Pete K 4 months ago

I chose the Best Buy “Geek Squad” to install a Uniden radar detector (R8W - New Model), plus a Redtiger dash cam (F17Elite). They were installed in 2 separate visits, over the course of a couple of weeks, due to scheduling. The Best Buy technician who installed both units was Agent Tim. I found Tim to be very patient, very knowledgeable, very professional, and very conscientious. It was my good fortune that he worked on my vehicle! Tim is a great ambassador for the Best Buy brand, and I hope that management recognizes him. Now, the Uniden radar detector has operated flawlessly. No issues. It works out of the box, exactly as advertised. Unfortunately, I can’t say the same for the Redtiger dash cam. While the front, rear, and cabin cameras work (as advertised) when my vehicle is moving, the Parking Mode function is inconsistent. Sometimes it works, sometimes it doesn’t. Agent Tim installed the dash cam correctly. I am frustrated beyond belief. The only saving grace is that the Redtiger customer service team is absolutely passionate about resolving the issue with the Parking Mode. I have spoken to Emerson on the phone, and I’ve exchanged emails with Emma. They have been outstanding in terms of trying to resolve the issue, and they are truly customer-focused and driven in their eagerness to deliver a solution. I can’t say enough about their genuine desire to get this Parking Mode issue remedied. I’ll update this Review as needed, especially if I get caught-up in a “he said/she said” between Redtiger and Best Buy, which I don’t anticipate…

Saint Saens 6 months ago

A year ago I bought an 85 inch Bravia, it was broken when it arrived. It took three deliveries before the TV was not broken. Today I unboxed a 75 inch LG and it was also broken. The sales people at the store are wonderful and the call center is also very polite and helpful! This is exclusively a problem with the warehouse management. I feel badly for sales, delivery, and the call center having to put up with the repeated incompetence. I suspect that the warehouse is at fault, the delivery team is very professional and polite and clearly handles the TVs well. Good store to shop at, horrific experience with delivery (not the fault of the delivery team, it likely the warehouse). Please note each image is over a DIFFERENT tv delivered.

John Mitchner 5 months ago

What a lovely store! The employees are just the bestest ever. Brandon, Allie, Justin! Wow, just wow. They went above and beyond to make me feel like a dog gone VIP! I should have purchased a dang 111" G8 with 3 GSP plans and 2 credit card applications JUST because they were the nicest ever! I will definitely be coming back here! Did you know one of their employees was featured in a chicken calendar?!?! WOW a true celebrity hiding right under our lil noses in plain sight!!! Wow wow wow. A++++ keep it up, buttcups!

Maria Montes 2 months ago

Have always had really good experiences at this store. Recently dealt with supervisor, Justin. He was so nice, incredibly helpful and resolved our situation quickly and politely. Much appreciated.