Best Buy

katie whitney 4 months ago

had one of the worst customer service experiences I’ve ever encountered at Best Buy, and it was entirely due to the behavior of a manager named Zach. I attempted to return a television that was clearly defective, expecting a straightforward process. Instead, Zach immediately accused me of lying and claimed that I had put an old TV into the new box and was trying to scam the store. Rather than listening to my explanation or even attempting to look into the situation professionally, he created his own narrative about how I broke the tv and treated me like I was trying to pull some kind of fraud. There was no attempt at problem-solving, no customer care, and absolutely no respect in the way I was spoken to. Being accused of dishonesty without any real investigation is not only insulting, it’s completely unacceptable from someone in a management position. Because of the way I was being spoken too and the number of people watching the interaction at this point, I turned my back and walked out of the store, leaving the merchandise behind as I was about to act totally out of character and start screaming at this man. Needless to say, I was never refunded nor do I have a tv to watch. Definitely stay away from this store. Good customer service means handling issues with professionalism and respect, even when there’s a dispute. Zach did the opposite. He made assumptions, doubled down on them, and dismissed me outright. If this is the standard of management at this location, I would strongly recommend that others think twice before making a large purchase here.

Karla Payne 2 months ago

Knowledgeable, friendly, and helpful staff. It is nice to know staff is available without them hoovering and competing for my purchase to be their commission. Easy free parking. Prices are reasonable and item are high quality but ,if you need to exchange or return something you have purchased, the processes is quick and painless(with a government issued, valid- not expired, physical not digital, D.L or ID). You can call ahead and they will bring your purchase to your car or if you are not mobile....I know that you can order through DoorDash and have your order delivered ( for a small fee, and don't forget...tip your driver. Gas is outrageously expensive these days.) Wheelchair accessible Bathroom access is on an individual/ situational status and up to the staff/ manager on duty at the time you are shopping. I highly recommend this store especially this location for your electronic needs and wants. Successful shopping awaits...embrace it. Copywrite- KarlaPayne It's sad that people are stealing ideas and words these days. Please learn from my words and experience. But, use your own words not mine.

Irina Sucov a month ago

Apparently when this store sends you an email that your item purchased online will be ready for pickup in an hour, that's not so. You get to the store, the item is not ready even though the items are stored like 40 ft from the pickup counter. I spoke to a salesperson, they said it might actually take 2 hours. After about 1 hr and 45 min, I went back to see if the order is ready. Another person at the counter said the item is not ready yet. I asked more questions and it turns out that it's becase of fraud verification. For what? This is a US card, connected to my ID, and I used it today already for purchases. Nobody asked me for fraud verification. I told the salesperson that I have my ID and the card I used to pay for it, along with the email and order number. They said there was nothing they could do but, get this, if I bought it upright, in the store, they'd refund the amount already charged on my CC within 5 days. So if I buy it in the store and charge the same CC directly, they do not do fraud verification. Anyone can steal my wallet, come in here and buy whatever, and they don't get verified, but I bought this on their website, I can show every single detail necessary for verification, and they are not releasing the item that's literally sitting 40 ft away. This warrants further complaints to regulatory agencies. It's now been 2 hours since the purchase and still no way to pick it up. This is just to induce customers to make two purchases for the same product. It's basically a scam. Update: after over 2 hours, when now a third employee has told me I could just buy it right now in the store, and I'll be issued a refund for the online purchase, I'm canceling the order. When I asked what's the holdup and how come an instant purchase gets instant verification but an online purchase goes through hours and hours of verification, the manager said: "we don't know, it's between Best Buy and your CC company". No, it isn't, I bet my CC company hadn't been contacted for verification. This is on purpose, so BB can charge you 2 purchases and retain double the funds for as long as they can for whatever accounting juggling they do. Scammy business model.

Tameron Kazdal a month ago

If I could give less then a one i would! WORST INSTAL - DO NOT TRUST THEM. Best buy uses a third party instal. THEY HAVE NO IDEA who these people are. Installed a massive TV and sound bar then messed it up - did it all wrong and ghosted us on repairs. Cant talk to ANYONE at the store! You call customer service and they just book you another instal with the same person and they never show up!! They don't call - they don't text - they dont email. Wont refund the instal and wont come fix it. No manager to speak to and no accountability. We spent hours on the phone with best buy and waiting at our house during the "arrival windows" for no shows just to sit on hold with best buy again. GO SOMEWHERE ELSE..... LITERALLY ANY WHERE ELSE. We will never shop there again.

Ji Song a year ago

Super helpful!! I’m travelling in from Australia and needed help finding an adapter so my Australian electronics could plug into American sockets. Probably not a problem they see very often, but they helped problem solve and find the right product. They even let me experiment and double check that the product was working and solving my problem. Really really appreciated their help! And they also helped me organize a data plan while I’m travelling here. So, I thought that the staff were very friendly and eager to be helpful, as well as being quite competent and full of knowledge. And a special thank you to the Geek Squad. One of your guys wandered over to help me even though I was outside of your area. That was cool and I appreciated it. Also, you all made this trans girl feel totally safe and welcome. Thank you 💕💕