Best Buy

Afshin Afshar-Ghasemlou 4 months ago

A friend of mine, who isn’t very tech-savvy, asked for my help choosing a new laptop that best fits his needs. After spending a few days researching online and checking prices at various stores, we decided to visit Best Buy to explore some options in person and compare their deals. Shortly after we arrived, a sales associate named Robert approached us and asked if we needed assistance. He patiently answered all our questions, explained the differences between several laptop models, and provided clear information about the current sales and promotions. What I appreciated most was that he didn’t try to upsell us. Instead, he offered practical recommendations that suited my friend’s needs and budget. In the end, we found exactly what we were looking for at a price lower than what we had seen at a few other stores and even some online listings we checked. The entire process took about an hour, and we left feeling confident about our purchase. Overall, it was a smooth and pleasant experience, thanks to the knowledgeable and helpful service we received.

C Hubbell 5 months ago

Nice and clean. Travis was so helpful in electronics. He was the perfect person to help with selecting a laptop. He was laid back, but professional, knowledgeable and helpful. I was traveling for a work convention and my laptop bag fell out of the Lyft trunk and broke. When I explained what I needed to run Lightroom on a budget he knew exactly what to look for when picking something. He was easy to talk to and he was quick. Thank you!

Brandon Soeung 4 months ago

After a few really rough retail experiences lately, walking into Best Buy San Francisco was such a relief. I ended up picking up the ASUS ROG Flow Z13, and Alex — the main computer specialist there — was absolutely outstanding. He was incredibly knowledgeable, explained the processor differences clearly, and made sure I understood what I was getting. What really stood out was that he genuinely tried to save us money by recommending open-box options instead of just upselling. That level of honesty and expertise is rare. Huge shoutout to Alex for the amazing service. He made the entire experience smooth, stress-free, and actually enjoyable. Thank you!

Debi 4 months ago

Let me start by saying that the onsite staff at the Harrison St store are very nice and professional. Calling and getting someone at the store is deliberately and intentionally impossible; unless someone from the store gives you a phone number with an extension number. In other words, one is stuck with a call center agent who is very polite but “handles you.” I purchased a 65” LG flat screen in May of 2024 during the Memorial Day sales. I paid extra for the Geek Squad to come out and deliver and install my television. This past August, I had some technical issues with the television and was advised to go through the troubleshooting process. It did not work. So, I called Best Buy for the Geek Squad to come out and “fix” my problem. After paying $120. for the service, the guy came out, I explained to him what my problem was, he lifted a lever from the back of the television, unplugged the tv and then plugged it back in…tv turned on! He said that it just needed to “.. reset itself…no problem; this is how you do it if it happens again.” Well, since August, I’ve lost count of how many times I’ve had to unplug the tv and plug it back in. It happened again two weeks ago, on a Saturday morning. I went to turn the tv on and nothing happened. I went through ALL of the steps and even called Best Buy for tech advice. Since I was not successful, I paid to have someone come back here to see what the problem was. The soonest I could get an appointment was last Wednesday the 26th. I did all the prep work and got a text message saying that the guys would be here soon; which they were. However, they were told that this was an INSTALLATION call not a diagnostic call!!😠 They were VERY nice but couldn’t help me. They called the Best Buy call center and I had to start all over again with making another appointment AND paying for it. FYI, Best Buy (no matter what) cannot (or will not) process an appointment without payment first; still waiting for the refund from the botched call from last week. Once again, I had to wait another week before someone from the Geek Squad was available to come here; that being today. The time frame was perfect between 1030-2:30. As it turned out, I received a text from Jonathan that he was on his way and would arrive at 9:40; even better. 9:40 came and went; as did 9:50 and 10:00. Each time I refreshed the text, it either updated the time or said, “soon.” At 10:05, I got a text saying that I had been rescheduled to 12:06!!!😠 I hit the “soon” icon and it said that Jonathan had arrived!! Thinking that he had come and gone (by the rescheduled time of 12:06), I ran downstairs to the street in sweats and socks to see him driving away!! I RAN down the street trying to flag him down with no luck!! So, once again I got a text saying that I have to reschedule, due to circumstances. I have (a third) appointment for Thursday the 4th. Keep in mind, if the tech is not successful in fixing the problem here, my tv will be taken for repair; which probably means that I may not see it before Christmas, at this rate. I gave the review 2 stars because the people who I’ve talked to; including the guy this morning (who graciously let me vent), know not to take these situations personally but there is no empathy or attempts to find a better solution, aside from making the customer wait even longer for a solution. They don’t offer a waitlist in case there’s a cancelation, for example. They may thank me for being a Best Buy member. But it offers no additional benefits, aside from “bending over.” I’ve purchased many things from Best Buy; including a television and washer/dryer stack. Neighbors and friends had shared their negative experiences with Best Buy but until now, I hadn’t; very disappointing.☹️ This is a tv that looks pretty but doesn’t work.

Jun Jii 4 months ago

It's relatively smaller branch as it's near to office area. Still you can find many electronics items here. Btw, graphic card and memory price are so crazy...